Lead Case Manager

Summary/Objective 

To assist families experiencing homelessness in acquiring full Emergency Assistance (EA) eligibility. The PSS Case Manager will support families in working with their assigned Homeless Coordinator to identify outstanding eligibility criteria, including but not limited to collecting documents and verifications. The Lead Case Manager is responsible for liasioning with EOHLC staff regarding Priority Site operations and processes, specific case inquires, and ongoing communication. As with all shelter staff, the Lead Case Manager will assist in the overall maintenance of a structured and enhanced shelter environment.

Essential Functions

• Assist with training Case Managers and Support Staff in all areas of the Priority Support Site.
• Assist with after hours on call responsibilities.
• Assist VPHS in monitoring all program requirements.
• Daily meetings with Case Managers to review and prioritize family roster and unit inventory.
• Meet with each new family within one business day of arrival to shelter. Initial meeting will include but is not limited to completing the PSS intake, review and obtain signatures for Uniform Shelter Rules, Program Rules, License and Participation agreement, and all other applicable program documents.
• Ensure families have adequate food and general hygiene products.
• Provide orientation to facility and thorough overview of emergency procedures.

• Assist families with their EA family shelter program application. Work with the assigned Homeless Coordinator to identify outstanding eligibility criteria; this includes corresponding via email and phone. Support families in gathering required documents and uploading them in the HHH system.

• Comply with all EOHLC requirements in the ETO system. Utilize the ETO data system to record entry/exit to shelter.
• Document case management efforts and meetings utilizing the ETO case notes system.
• Monitor cleanliness of units by doing unit inspections. Address any health and safety concerns with shelter guest.
• Report maintenance issues to admin support staff in a timely manner.
• Clean unit after family exits shelter ensuring unit is health and safety ready for a new family arrival.

• Prepare each unit for new move-in taking steps necessary to have unit clean, orderly, and ready for new family.
• Attend EOHLC and PSS meetings as required.
• Attend staff meetings as required
• Provide transportation as needed.

• Maintain privacy of guest information in accordance with agency policies, procedures, practices, and as required by law.

Additional Duties

• Call case conferences as needed and include all necessary parties.
• Assist other team members as needed or as directed by the supervisor.
• Other duties as assigned by supervisor or to help meet program criteria.
• Participate in training required by Housing Assistance Corp or EOHLC
• Comply with all reporting requirements of the shelter funding source, including maintaining accurate case files.

Required Qualifications, Education, and Experience

• HS Diploma or equivalency
• 2 years experience working with homeless or low income families
• Experience working with clients in crisis
• Strong ability to effectively resolve and cope with immediate crisis situations
• Detail oriented with strong organizational and time management skills
• Demonstrated ability to work independently and as part of a team
• Able to set and observe appropriate boundaries with clients
• Possess well developed decision making skills
• Ability to multi-task and remain calm in demanding and unpredictable situations
• Computer skills including MS Word and Microsoft Outlook
• Valid MA Driver’s license

Preferred Qualifications, Education, and Experience

• Bachelor’s degree in Human Service or Social Science field
• 5+ years experience working with homeless or low income families
• Knowledge of community resources
• Ability to work effectively with diverse groups of people
• Bilingual

Physical and Mental Job Requirements

• Use of and/or subject to:
  • Vehicle
  • Computers/monitors
• Physical requirements:
  • Occasional lifting/carrying up to 25lbs
  • Occasional pushing up to 75 lbs
  • Occasional pulling up to 75 lbs
  • Occasional bending
  • Occasional squatting
  • Occasional kneeling
  • Occasional reaching
  • Frequent standing
  • Frequent sitting
  • Frequent walking
  • Constant handwriting and typing
  • Constant visual perception
  • Frequent visual inspection
  • Frequent color distinction
  • Constant hearing
  • Constant speaking
  • Occasional smelling
• Mental requirements:
  • Understand and apply routine verbal and/or written instructions
  • Understand and apply non-routine verbal and/or written instructions
  • Understand complex problems and collaborate to explore alternative solutions
  • Organize actions to complete sequential and/or routine tasks
  • Organize and prioritize individual work schedule to manage multiple tasks and/or projects
  • Organize and prioritize the work schedules of others to manage multiple tasks and/or projects
  • Make decisions that have an impact on the individual’s work
  • Make decisions that have an impact on the immediate work unit’s operations and/or services
  • Make decisions that have significant impact on a department’s credibility, operations, and/or services
  • Make decisions that have an impact on the health and wellbeing of clients
  • Communicate and exchange routine/basic information
  • Communicate and explain a variety of information
  • Communicate in-depth information for the purpose of interpreting, and/or negotiating
  • Memorization/concentration
  • Learning/knowledge retention
  • Preparing/analyzing numerical figures
  • Emotional/behavioral self regulation
  • Interacting with others

Work Environment

• The functions of this role are conducted in an office and field environment

Hours of Work

• This role is paid on an hourly basis.
• The hours of work for this position are: Typically daytime , but may vary

AAP/EEO Statement 
The Housing Assistance Corporation (“HAC”) is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status.  Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of HAC to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Sign-on bonus of up to $1,000!