Hotel Director (Trip Interview)

Job Description

Responsibilities

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• Responsible for the management and operation of the ship’s Hotel department in compliance with DCL and regulatory requirements
• Hold department leaders accountable for their performance and facilitate solutions with these leaders where challenges are encountered
• Administer the Company’s Hotel Department Annual Operating plan by reviewing the financial statements with the Division heads
• Provide leadership and direction for the hotel operations on the ship (more than 650 crew) including Food & Beverage, Guest Services, Housekeeping, Laundry, Merchandise, Photography Concession, and Spa Concession
• Investigate and resolve guest complaints (written and verbal) either in person or by delegated division head; work toward guest problem resolution to prevent future occurrences of similar challenges
• Member of onboard Steering Committee, reporting relationship to Master of the vessel as well as to shoreside VP Hotel Operations
• Monitor performance to see to the highest level of guest and crew satisfaction and financial/operational results for the Hotel department
• Ensure crew services (laundry, crew mess, crew bar, Payroll, and other crew support areas) are maintained at a desired level
• Recommend changes in product to enhance guest and/or crew experience
• Conduct periodic inspections of the ship (formally or informally), monitoring the physical condition of guest accommodations and public areas, and coordinating inspections of hotel spaces by DCL and regulatory authorities
• Oversee maintenance and revision of Hotel Department Operating Guidelines and OJT materials
• Oversee the regular inventory of hazardous materials used in the Hotel department and the other maintenance of MSDS
• Ensure the efficiency and productivity of the operation of all other hotel areas
• Oversee third party vendors such as Shopping Guide and DVC sales desk
• Perform any other duties and responsibilities as assigned by the shoreside VP, Hotel Operations
• Actively participate in all Castaway Cay job responsibilities associated with position and line of business as directed by DCL leadership
• Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
• Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
• Participate in Emergency Duties as specified in the ship Assembly Plan

Basic Qualifications

• Minimum five years or more experience in a Hotel Management leadership position of a large international cruise ship or land-based hotel
• Bachelor’s degree (or International Equivalent) in Hotel Management or Business Administration
• Thorough understanding of USPH standards
• Strong interpersonal, written and oral communication skills
• Proven leadership skills, especially in the areas of teambuilding, innovation, communication, and service delivery
• Experienced in providing leadership to a multi-cultural workforce
• Self motivator; able to provide support, leadership, inspiration, training, and guidance to the Hotel department
• Thorough understanding of financial and budgetary responsibilities; ability to read, analyze and interpret P&L and other financial statements
• Proficient in standard Microsoft Office suite programs and Outlook email
• Ability to multi-task while delegating and operating in an environment of constant change
• Be at least 21 years of age
• Be able to speak, read and write fluent English
• Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
• Be able to work a seven-day, 70-84 hour week with limited time off
• Be able to adhere to Disney Cruise Line appearance guidelines
• Agree to share a cabin with another crew member
• Enjoy working in a high-volume, fast-paced, guest-service oriented environment
• Be flexible with your work schedule, job duties and work locations
• Appreciate diversity among guests and crew

Preferred Qualifications

• Ship experience strongly preferred
• CDC Vessel Sanitation certificate preferred

Additional Information

This is a SHIPBOARD role. 
You must: 

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel 
• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan 
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control 
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations 

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) 
• Complete a pre-employment medical 
• Obtain a criminal background check 
• Bring approved work shoes 

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination. 

• Segment: Disney Parks, Experiences and Products
• Business: Disney Cruise Line
• Category: Hotel and Resorts
• Job Type: Full Time