Hotel Administrative Specialist

What We Need

Corpay is currently looking to hire a Hotel Administrative Specialist within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will support the Hotel Department with administrative duties, including task manager maintenance, claim assignment, electronic filing, and other operational support. You will report directly to the Hotel Operations Manager and regularly collaborate with Hotel Department team members and internal operational partners.

How We Work

As a Hotel Administrative Specialist, Corpay will set you up for success by providing:

• Assigned workspace in the St. Charles, IL office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Maintaining Task Manager by moving tasks to the appropriate pages and assigning them to employees
• Assisting with taking and entering new claims
• Entering new claims into the ACT Database and ensuring accurate, complete information through the MyALE Claims portal
• Assigning and distributing new claims to Hotel Coordinators based on the shared run-rate document
• Assisting with projects assigned by the Hotel Operations Manager or Lead Administrative Coordinator
• Filing and updating electronic documentation in the ACT Database and ensuring accurate, complete information
• Assisting with policyholder text-notification execution and maintenance
• Calling hotels to confirm checkouts and completing other HSS tasks as assigned
• Assisting with HA collections by sending reminder emails and calling clients
• Calling hotels to confirm client check-ins when the Hotel Night Audit is unable to do so
• Updating card limits and end dates through the JP Morgan SUA Program
• Confirming that hotels have received paperwork for new bookings
• Performing other duties as assigned

Qualifications & Skills

• High school diploma or equivalent preferred
• 2 or more years of job-related experience preferred
• Computer proficiency in Microsoft Office, including Excel, Word, and Outlook
• ACT program experience preferred
• Excellent verbal and written communication, organization, problem-solving, multitasking, and teamwork skills
• Strong attention to detail and accuracy
• Strong business acumen and sound judgment
• Ability to establish and maintain healthy working relationships with team members
• Ability to assist coworkers with tasks

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The expected hourly range for this position is $16-$17, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.