Hospitals Operations and Implementation Manager

Job Description

Intro

Contract: 12 months fixed-term

Shift pattern: On-site

Closing date: 3rd November 2026

Recruitment Partner: Katrina, katrina.wuk@boots.co.uk
 

What you'll be doing

As the Hospitals Operations & Implementation Manager, you will play a pivotal role in enhancing patient care and strengthening NHS partnerships. You will lead the planning and delivery of innovative outpatient pharmacy services across NHS Hospital Trusts in the UK. This role is crucial for driving operational excellence and ensuring that new services are seamlessly integrated into existing operations.

Key responsibilities

• Lead end-to-end project management of new site openings and service extensions within Hospital Pharmacy operations.
• Collaborate with internal teams and external stakeholders to ensure timely and effective implementation.
• Create and manage detailed implementation plans, tracking milestones, risks, costs, and quality measures.
• Build and nurture strong relationships with NHS partner trusts and contractors.
• Actively support tender processes and early-stage service proposals.
• Ensure projects transition smoothly into Business as Usual (BAU) operations.

What you'll need to have (our must-haves)

• Experience in project management, ideally within healthcare, retail, or operational environments.
• Confident managing multiple stakeholders across different disciplines.
• Comfortable working autonomously in a fast-paced, change-oriented environment.
• Willingness to travel and stay away from home as required.
• Full driving licence.

It would be great if you also have

• Experience within healthcare or pharmacy operations.
• Familiarity with NHS processes and structures.
• Strong analytical skills to assess project performance and outcomes.

Where your brilliance can take you

At Boots, this role offers a unique opportunity to make a tangible difference in patient care while advancing your career in a supportive environment. You will have the chance to develop your skills in project management and stakeholder engagement, with potential pathways to senior roles within the healthcare operations team as you contribute to innovative service offerings.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more athttp://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next?

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.

• Level: Level 5
• Business area: Support Office
• Function: Healthcare - Support Office
• Keywords: Hospitals, Operations, Implementation, Manager
• Hours per week: 37.5
• Latitude,longitude 1: 52.927182,-1.183948
• Office use only: No
• Airport: No
• No7 Careers: No
• Company: Non Stores
• Division: Non Stores
• Should this vacancy be excluded from being posted onto the Boots.jobs career site?: No
• Area: East Midlands (non stores)
• Job Code: FEP Manager
• Store: Nottingham Support Office
• Req Posted Date: 19-Oct-2026