Hospitality Trainer at The St. Joe Company

Job Summary

The Hospitality Trainer supports the Hospitality Training Manager in implementing and managing training initiatives that drive service excellence across the organization. This role involves assisting in the development, delivery, and evaluation of training programs that address the needs of team members, enhance their skills, and ensure compliance with required training standards. This position is also responsible for staying in tune with all compliance training needed for the various positions within the company. This includes food safety, alcohol awareness, human trafficking, OSHA, food management, alcohol management, crowd control, and other training added by state and federal regulations. The Trainer will also play a key role in promoting a culture of continuous learning and development within the company.

Primary Responsibilities & Essential Functions

• Assist in developing and delivering training that adheres to Forbes standards for housekeeping.
• A strong understanding of these standards is highly encouraged to ensure exceptional cleanliness and service quality, contributing to an unparalleled guest experience
• Assist in the development and facilitation of property-level and company orientation programs to ensure all team members are effectively onboarded
• Help identify and organize designated training materials to support operational and service-focused learning, establishing standardized methods for delivery, evaluation, and reporting
• Collaborate with various departments to assess training needs and enhance employee skills, performance, and productivity
• Stay updated on compliance training requirements (food safety, alcohol awareness, OSHA, etc.) and assist in ensuring that all employees meet these standards
• Conduct assessments and quality checks of guest service and product consistency, providing feedback and recommendations for improvement
• Assist in managing the Learning Management System, ensuring all training content is up-to-date and accessible
• Own the communication strategy for training initiatives through internal platforms, including the Community Center and email distributions
• Manage the administration of Service Awards and contribute to fiscal aspects of training by documenting and reporting on ROI assessments for learning initiatives
•  Assist in the development and coordination of quarterly & annual learning and development plans, including scheduling and logistics for training events and sessions

Education and Experience

• Bachelor's degree in hospitality management or related field preferred, or equivalent practical experience in hospitality service training
• Previous experience in a support role within a luxury hotel or hospitality setting is expected
• Familiarity with Learning Management Systems and eLearning module development is a plus

Knowledge, Skills, Abilities

• Strong public speaking and presentation skills, with the ability to engage diverse audiences
• Assist in delivering training programs and materials in preferably, both English and Spanish, fostering an inclusive environment and ensuring effective communication with Spanish-speaking team members and guests
• Fluency in Spanish is strongly encouraged to enhance service delivery and support diverse staff and clientele
• Exceptional organizational and analytical skills, with a keen attention to detail
• Self-starter with the ability to manage multiple projects and meet deadlines in a fast-paced environment
• Innovative mindset with a focus on continuous improvement and change management
• Proven problem-solving abilities, maintaining composure under pressure.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic knowledge of eLearning development tools

Physical Demands

• Frequent standing, sitting, bending, and keyboarding
• Occasionally walking and climbing stairs
• Ability to lift and carry up to 25 lbs.

Working Conditions

• Flexibility in working hours may be required to accommodate training schedules and events
• Ability to travel between properties as needed to facilitate training and support initiatives
• This position is vital in fostering a high-quality service culture and ensuring that team members are well-equipped to deliver exceptional experiences to guests and members