Hospitality Associate

About Chelsea Piers:
Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. 

With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community. 

The Opportunity:

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Why You’ll Love Working Here:

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture – we win together and support each other every day.
• Pathways for Growth– from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work– every day is a chance to help someone feel seen, supported, and successful.

Qualifications

• Welcoming every member, prospective member and guest like a regular – using names when possible and creating a warm first and last impression 

• Mastering our member systems to ensure smooth check-ins, class arrivals, and guest experiences 

• Answering phones and member questions with energy, empathy and ownership – ensuring every interaction feels personal and helpful 

• Supporting shift-specific needs like front desk, concierge, marketing, or street team activations 

• Keeping an eye on everything – facilities, locker rooms, events, and personal training sessions – and submitting tickets through appropriate systems 

• Monitoring guest awareness and maintaining security awareness 

• Problem solving like a pro – you’ll be trained to resolve issues and know when to escalate 

• Collaborating with every department, from sales to operations, because hospitality – and recognizing great work – touches everything 

• A natural people-person who believes small moments matter – a smile, a name, a high five – and takes pride in making someone’s day 

• A team player who takes pride in their work 

• A proactive problem solver 

• Energized by the fitness & wellness world, regardless of your background – we welcome athletes, performers, coaches, or creators! 

• Excited to learn, grow, and take on new challenges 

• Calm under pressure and able to multitask in a high-traffic, high-energy space 

• Flexible with your schedule – availability on nights, weekends, and holidays 

• Comfortable standing for extended periods and lifting up to 30 lbs 

• 6+ months experience in customer service, hospitality, or fitness 

• Knowledge of gym operations, group fitness, or front-line tech platforms 

• High school diploma/GED required. Preferably Associate Degree or higher 

• Status: part or full-time availability depends on club’s needs 

• Part-time = 12-29 hours 

• Full-time = 30-39 hours 

• Pay Transparency:  

• $18/hour