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IL

Hospitality Ambassador

ICONMA, LLC
  • 🇺🇸 United States
  • On-site
  • 6 hours ago
  • $28 – $33 / hour
  • MS Office
6 hours ago
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Our client, a Biotech company, is looking for a Hospitality Ambassador for their South San Francisco, CA location.
 
Responsibilities:
  • Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
  • Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).
  • Front Desk / Lobby Operations
  • Serve as the main point of contact for employees and visitors
  • Provide high-level, professional service with a “heart for service” mindset
  • Handle inquiries, requests, and issues promptly and gracefully
  • Security & Access Management
  • Partner closely with Security to protect people and assets
  • Manage visitor check-in, badge assignment, and host notifications
  • Ensure strict adherence to access protocols and confidentiality
  • Guest & Service Coordination
  • Support:
  • Vendor deliveries (packages, catering, personal items)
  • Special requests and VIP interactions
  • Call center support (phone inquiries)
  • Program & Operations Support
  • Manage programs like:
  • Parking placards
  • Clipper Cards / transportation
  • Lobby amenities
  • Support multiple lobbies (flex/rover coverage as needed)
  • Logistics & Additional Duties
  • Support gnExpress delivery service (document handling/distribution)
  • Maintain lobby supplies
  • Assist with projects and process improvements
  • Key Competencies
  • Exceptional customer service / hospitality mindset
  • Strong communication & interpersonal skills
  • Ability to handle sensitive/confidential information with discretion
  • Adaptability + multitasking in fast-paced environments
  • Problem-solving / solution-oriented thinking
  • Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
  • Continuous improvement mindset
 
Requirements:
  • Bachelor’s degree (any field)
  • 3–4+ years experience in:
  • Corporate hospitality OR
  • High-end service (luxury hotel, retail, concierge, etc.)
  • Strong proficiency in:
  • MS Office + Google Suite
  • Ability to learn new systems (visitor mgmt, call center tools)
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

Hospitality Ambassador · ICONMA, LLC

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