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IR

Hospitality Ambassador

Integrated Resources, Inc
  • 🇺🇸 United States
  • On-site
  • 8 hours ago
  • MS Office
8 hours ago
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Job Title- Hospitality Ambassador
Location- South San Francisco, CA (onsite)
Duration- 12 months (W2 contract)
Pay Rate - $33.00/hr.

Job Description
Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).
 
Core Responsibilities:
Front Desk / Lobby Operations:
  • Serve as the main point of contact for employees and visitors.
  • Provide high-level, professional service with a “heart for service” mindset.
  • Handle inquiries, requests, and issues promptly and gracefully.
 
Security & Access Management:
  • Partner closely with Security to protect people and assets.
  • Manage visitor check-in, badge assignment, and host notifications.
  • Ensure strict adherence to access protocols and confidentiality.
  • Guest & Service Coordination.
 
Support:
  • Vendor deliveries (packages, catering, personal items).
  • Special requests and VIP interactions.
  • Call center support (phone inquiries).
  • Program & Operations Support.
 
Manage programs like:
  • Parking placards.
  • Clipper Cards / transportation.
 
Lobby amenities:
  • Support multiple lobbies (flex/rover coverage as needed).
 
Logistics & Additional Duties:
  • Support gnExpress delivery service (document handling/distribution).
  • Maintain lobby supplies.
  • Assist with projects and process improvements.
 
Key Competencies:
  • Exceptional customer service / hospitality mindset.
  • Strong communication & interpersonal skills.
  • Ability to handle sensitive/confidential information with discretion Adaptability + multitasking in fast-paced environments.
  • Problem-solving / solution-oriented thinking.
  • Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) Continuous improvement mindset.
Qualifications:
Bachelor’s degree (any field)
3–4+ years’ experience in:
  • Corporate hospitality OR
  • High-end service (luxury hotel, retail, concierge, etc.)
 
Strong proficiency in:
  • MS Office + Google Suite.
  • Ability to learn new systems (visitor mgmt., call center tools).
 
NOTE: Should have a Valid CA driver’s license.
Work Conditions:
  • Fully onsite (5 days/week) – South San Francisco, CA.
 
Shift options:
  • 7:00 AM – 4:00 PM.
  • 8:00 AM – 5:00 PM.
 
Mandatory:
  • Bi-weekly Thursday meetings (until ~6:30 PM).
  • Team meetings + safety certification (within 6 months).
  • 12-month commitment required.
  • No relocation or remote option.

Hospitality Ambassador · Integrated Resources, Inc

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