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TM

Hospitality Ambassador

Tailored Management
  • 🇺🇸 United States
  • On-site
  • 1 day ago
  • MS Office
1 day ago
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Hospitality Ambassador
Location: 1 DNA Way South San Francisco CA USA 94080
Contract Duration: 12+ Months (Potential for Extension or Full-Time Conversion)
Pay Rate: $33/hr (paid weekly)
Working Model-Fully Onsite, 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM (No relocation or remote option)
Mandatory: Bi-weekly Thursday meetings (until ~6:30 PM) and Team meetings + safety certification (within 6 months)
Benefits: Weekly Pay, Medical, Dental, and Vision Insurance

Job Responsibilities
Front Desk / Lobby Operations 
  • Serve as the main point of contact for employees and visitors 
  • Provide high-level, professional service with a "heart for service” mindset
  • Handle inquiries, requests, and issues promptly and gracefully 
Security & Access Management 
  • Partner closely with Security to protect people and assets 
  • Manage visitor check-in, badge assignment, and host notifications 
  • Ensure strict adherence to access protocols and confidentiality 
Guest & Service Coordination 
  • Vendor deliveries (packages, catering, personal items) 
  • Special requests and VIP interactions 
  • Call center support (phone inquiries) 
  • Program & Operations Support 
  • Manage programs like: 
  • Parking placards 
  • Clipper Cards / transportation 
  • Lobby amenities 
  • Support multiple lobbies (flex/rover coverage as needed) 
  • Logistics & Additional Duties 
  • Support gnExpress delivery service (document handling/distribution) 
  • Maintain lobby supplies 
  • Assist with projects and process improvements
Key Competencies 
  • Exceptional customer service / hospitality mindset 
  • Strong communication & interpersonal skills 
  • Ability to handle sensitive/confidential information with discretion
  • Adaptability + multitasking in fast-paced environments 
  • Problem-solving / solution-oriented thinking 
  • Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
  • Continuous improvement mindset 
 
Qualifications 
  • Bachelor's degree (any field) 
  • 3–4+ years' experience in: 
    • Corporate hospitality OR 
    • High-end service (luxury hotel, retail, concierge, etc.) 
  • Strong proficiency in MS Office + Google Suite 
  • Ability to learn new systems (visitor mgmt, call center tools) 
  • Valid CA driver's license 
 At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer:

Medical Coverage – HDHP, PPO, and Surest plan options
Minimum Essential Coverage (MEC)
Dental Insurance
Vision Insurance
Short-Term Disability (STD)
Long-Term Disability (LTD)
Life & AD&D Insurance
Critical Illness Insurance
Accident Insurance
Employee Assistance Program (EAP)

#TMRD

Hospitality Ambassador · Tailored Management

Auto apply with Likeremote