Hospital Customer Service

Employment Type:

Shift:

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.  

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team and become Loyola Strong! 

 What you’ll do:  

TheHospitalCustomerServiceRepresentative/PatientConcierge is the first point of contact for patients, families, and visitors in the hospital lobby and surgical waiting areas. This role deliversexceptionalcustomerservicebygreetingvisitors,answeringquestions,providingdirections,andfacilitatingcommunicationbetweenfamiliesandclinicalteamswhilemaintainingpatientprivacyandconfidentiality.

Key responsibilities include assisting with visitor management, providing patient status updates when appropriate, coordinating waiting room activities, and addressingconcernswithprofessionalismandempathy.Therepresentativehelpscreateawelcomingenvironment,connectspatientsandfamilieswithsupportservices,andresolvesissuesbypartneringwithdepartmentssuchasPatientRelations,SocialWork,ChaplainServices,andSecurity.

WhenservingasaPatientConcierge, this role provides wheelchairassistanceandescortspatientsandvisitorsthroughoutthehospital,includingassistanceenteringandexitingvehiclesorpublictransportation.Theidealcandidateiscompassionate,customer-focused,andskilledatcreatingapositiveexperienceforallpatientsandvisitors.

Shift: 6:00am - 2:30pmMonday, Tuesday, Thursday, Friday and Sunday - Saturday's and Wednesday's Off- Site Rotation as needed to

What we offer:

• Benefits from Day One  

•  DailyPay! Work today/Get paid today  

• Tuition Reimbursement  

• Career Development 

• Referral Rewards  

• Strong Team Culture  

•  Career Growth Opportunities  

What you’ll need for this job:  

• High School Diploma or Equivalent  

• 1-2 years of previous job-related experience 

• Strong verbal and written communication skills, with a commitment to providing exceptional customer service.

• Ability to problem-solve by critically evaluating information and implementing effective solutions.

• A proactive approach to quality improvement and operational efficiency.

• Experience in a healthcare or similar customer service role is preferred.

Compensation

Pay Range: $15.66- $21.10 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. 

Benefits:  

Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.