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H

Technical Support Specialist - Argentina

Hornetsecurity
🇪🇸 Spain
On-site
9 months ago
  • Windows Server
  • Windows
  • DNS
9 months ago
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For our location inCórdoba (Argentina) we are looking for a motivated Technical Support Specialist for40 hours/week to start immediately or as soon as possible.
  • You will diagnose and resolve our corporate clients‘technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
  • You createsupport tickets and process them to final resolution.
  • You buildpersonal customer relationships and focus on offering anawesome customer experience.
  • You remain alert to messages from theincident notification system and inform the response team when incidents arise.
  • You are responsible for theinitial assessment of reported incidents to assign the most appropriate priority level to new tickets.
  • Youescalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA.
  • Youconvey customer feedback to product development staff.
  • You interact with other teams toprovide comprehensive and high-quality support.
  • You help inuser education.
  • You are happy to work in a global team that uses afollow-the-sun shift approach to provide 24/7 support to our customers.
  • You have a vocational education in information technology.
  • You have experience inIT support.
  • You have excellentlogical, analytical and problem-solving skills.
  • You have avery high level of English (both written and spoken).
  • You arecustomer focused – must have good people skills, be friendly and helpful.
  • You have experience introubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other.
  • You have a good understanding ofIP Networking and protocols such as SMTP, DNS and HTTP.
  • You have hadmail server / email flow exposure and have a clear understanding as well asexperience of mail flow.
  • You are aquick learner and self-starter.
  • Room for innovation and independent action in a forward-thinking company. 
  • Short decision-making processes andflat hierarchies in an open working atmosphere. 
  • Personal and professional development opportunities. 
  • Temporary Employee Exchange Program – support to work at our global office locations and explore the world (e.g., Germany, Malta, Madrid, Montréal, Washington). 
  • Home office option andflexible working hours. 
  • No dress code - come to work in the attire in which you feel comfortable. 
  • Delicious coffee, tea, soft drinks, and fresh fruit available. 
  • Be-Active Bonus – subsidies for your fitness memberships. 
  • Unlimited contracts – we are looking for hornets who want to grow with us in the long term.

Technical Support Specialist - Argentina · Hornetsecurity

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