Support Technique Cybersécurité

Do you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise?

Are you passionate about customer support and eager to make a real impact from the very first stages of the user journey? If so, this position is for you!

We are looking for a motivated, bilingual (French/English)Cybersecurity Technical Support Specialist to join our team and help strengthen our position as a leader in email security.

This is a full-time, permanent (CDI) position.

• Diagnose and resolve technical issues for our business clients via phone, email, and online chat, particularly regarding system configuration, product features, and bugs/improvements.

• Build personalized customer relationships by delivering an exceptional client experience.

• Escalate incidents to the development team and ensure their follow-up until resolution.

• Communicate customer feedback to the product development team.

• Strong understanding of basic network protocols and email security

• Excellent logical, analytical, and problem-solving skills

• Customer service orientation with the ability to manage high-level clients under pressure

• Experience troubleshooting SMTP issues on Hornetsecurity products

• Professional proficiency in English and French – any additional language is a plus

• A key moment to join Hornetsecurity in terms of growth and opportunities

• Fast-paced learning environment with strong team spirit

• International company with a cosmopolitan and multicultural mindset

• Flexible remote work policy

• 100% coverage of public transportation costs

• Meal vouchers worth €10 per day

• Access to a shared inter-company daycare facility