HOME DELIVERY COORDINATOR

Meals on Wheels People is an organization founded in and by the community! Over the past 50 years, our non-profit has helped thousands of older adults in the Portland Metro area keep their independence through weekly meal delivery and social connections. Our culture reflects our five values: integrity, commitment, respect, inclusion, creativity, and TEAMWORK. With over 20 meal delivery centers throughout Multnomah, Washington, and Clark counties, our staff and thousands of volunteers ensure that no adult over 60 goes hungry or experiences social isolation.

Make a meaningful impact while working in a supportive and collaborative environment that values your well-being. Enjoy the benefits of a four-day workweek, ample quality time off, and a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k)-retirement plan, pet insurance, a wellness program, mileage reimbursement for meal delierys, professional development opportunities, and an Employee Assistance Program though Magellan Healthcare.

We are looking for a Home Delivery Coordinator (HDC) who ensures the efficient, safe, and compliant operation of Meals on Wheels home delivery services. This position coordinates volunteers, delivery logistics, data management, and community partnerships while supporting food safety standards, regulatory compliance, client assessments, outreach efforts, and social connection initiatives. The HDC promotes exceptional client service through person-centered and trauma-informed practices while supporting organizational goals, volunteer engagement, and program quality.  Principal Duties and Responsibilities (Essential Functions) 

• Ensure compliance with all food safety, sanitation, regulatory, and program standards, including preparation for county inspections, participation in site audits, assist with quarterly safety inspections, maintenance of required documentation, and timely follow-up on corrective actions. 

• Conduct client in-home and phone eligibility assessments and reassessments, maintaining accurate documentation. 

• Maintain accurate client records and service data, including new start information, service modifications, reassessments, terminations, scheduling information, and service units. 

• Manage the proper preparation and on-time delivery of meals to home-bound older adults following all standards developed by Meals on Wheels People. 

• Organize and maintain routes and route books with accurate delivery information on home delivery participants, making adjustments as needed.  

• Follow established procedures for missed deliveries and client wellness concerns, including timely communication, documentation, and escalation. Deliver meals and support route coverage as needed to maintain uninterrupted service and a positive client experience. 

• Provide person-centered, trauma-informed support to clients through respectful, compassionate interactions, timely follow-up on concerns, accurate documentation, and referrals for additional services and resources when appropriate. 

• Assist with responsive hunger relief services. 

• Supplemental meals for clients with food insecurity. 

• Coordinates meal services for community partnerships and contracts. 

• Ethnic meals. 

• Programming in response to isolation. 

• Assists with volunteer recruitment, screening, onboarding, training, scheduling and route coverage, engagement, recognition, and retention efforts. Verifies volunteer records are accurate and current ensuring required agreements and background checks are completed. 

• Complete required administrative duties and reporting accurately and on time, including meal orders, temperature logs, nutrition education, volunteer records, incident reports, client documentation, and other program records as assigned. Assist with outreach and community engagement. 

• Support Meals on Wheels People organizational-wide events and fundraising initiatives. 

• Participate in in-service training and attend required meetings. 

• Support mission, vision, values, and strategic plan of Meals on Wheels People, Inc. 

• Other duties as assigned. 

Qualifications

Education & Knowledge 

• High School diploma or equivalent. 

• Valid Food Handler’s Certification or ability to obtain within two weeks. 

• Valid driver’s license, auto insurance, and reliable transportation required. 

• Current CPR/Fist Aid certification or ability to obtain within 18 weeks of hire.

Skills, Abilities & Experience 

• Proven experience to effectively manage, engage and retain volunteers 

• Bilingual/Bicultural English/Spanish, Vietnamese, Russian, Asian, or African languages strongly preferred. Candidates who successfully pass a fluency exam in these languages are eligible for an additional $1 per hour. 

• Excellent organizational, record keeping, time management, and multi-tasking skills, including the ability to set priorities and be flexible to last-minute changes.  

• Ability to work in a team environment and effectively communicate with diverse populations including minority, low income and persons with disabilities. 

• Strong ability to problem solve, remain adaptable and implement solutions. 

• Ability to repetitively move 25lbs; routinely moves cooler and cooler bags from one location to another and from various heights in preparation of and for the completion of meal delivery; ability to ascend stairs and move around on city sidewalks. 

• Proficient in computer applications and MS Office including, Outlook, Word, and Excel. 

• Ability to quickly learn new computer programs; experience with client data management systems a plus.

Working Conditions/Physical Demands 

Fast paced, with significant people interaction. May be required to move up to 50lbs and occasional reaching, bending and stooping. Ability to operate a general office equipment. Travel around service area using own transportation. Must pass drug and alcohol test and criminal background check.  Any satisfactory combination of experience, training, and/or education that ensures the ability to perform the work may substitute for the above qualifications. 

Disclaimer 

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  This document does not create an employment contract, implied or otherwise; employment in this job is an “at-will” employment relationship. 

Applications must be fully completed (including references) in order to be considered.