KI
Hlth&Wellness Engagement Asst
KYYBA, Inc
- 🇺🇸 United States
- Remote
- 7 hours ago
7 hours ago
Role will be performed 100% ONSITE. This is NOT a remote position.
Location is 100% ONSITE and for right now it will be at Trinity hospital - ANN ARBOR.
SUMMARY
Under general supervision is responsible for helping members with any issues related to their Health and Wellness Benefits and enrolls prospective participants in appropriate programs. The ideal candidate will be a trusted go-to health resource for Health and Wellness programs and answer inbound and place outbound calls regarding Health and Wellness programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Handles member questions regarding group health and wellness solutions and requirements.
2. Engage perspective participants in a discussion around program benefits and enrollments for health and wellness services
3. Assists with coordination of services with providers
4. Handles referrals from providers/members
5. Provides navigation/support for member portal interaction
6. Schedules initial appointments for members
7. Administer member satisfaction surveys
8. Assist in the documentation of departmental procedures.
EDUCATION AND/OR EXPERIENCE
1. High School Graduate or GED equivalent required. Bachelor's degree in a health care related field is preferred.
2. Two years experience in healthcare delivery system, provider office, or the insurance industry required.
3. Three to five years work experience in customer service/sales is required.
4. Computer skills intermediate/advance is required.
5. 2-3 years work experience inbound/outbound call center is preferred.
6. Motivational interviewing experience is preferred.
7. Experience with working in the CareAdvance platform is preferred.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
1. Working knowledge of personal computers.
2. Strong analytical and problem solving skills.
3. Other related skills and/or abilities may be required to perform this job.
Hlth&Wellness Engagement Asst · KYYBA, Inc