HLA Contract Dispatch/Communications

Job Title: 911 & IFT Dispatcher
Location: Indiana |Employment: Contract

Job Description:
We are seeking a calm, organized Dispatcher to handle 911 emergencies and interfacility transport (IFT) calls. You will coordinate EMS units, communicate with hospitals and field personnel, and ensure timely, efficient responses. Key responsibilities include:

• Receiving and prioritizing 911 and IFT calls

• Dispatching EMS units and monitoring their status

• Communicating with hospitals, patients, and field personnel

• Maintaining accurate records of all calls and activities

• Following EMS dispatch protocols and procedures

Qualifications

• High school diploma or equivalent

• Previous 911 or EMS dispatch experience preferred

• Excellent communication and multitasking skills

• Familiarity with CAD systems and medical terminology a plus

• Ability to work rotating shifts, nights, weekends, and holidays

  Physical Requirements:

• Ability to sit for extended periods while monitoring communications systems.

• Capability to handle high-stress situations calmly and effectively.