AI
High Touch Engineer 2 : 26-02965
Akraya, Inc.
🇮🇳 India
On-site
Manager or above
3 days ago
- Cisco
- Nexus
- Python
- triage
- BGP
- OSPF
- EIGRP
- VLANs
- VPC
- Incident Management
- SD-WAN
- CCNP
- CCIE
3 days ago
Contract Type: contract to hire
Duration:Â Â 12+ months
Location: Bangalore - Hybrid 3 days from office.
Target Experience:Â 8+ years in Routing & Switching, Data Center Networking, Network Operations, Technical Support Engineering, or Customer Success Engineering within enterprise or service provider environments.
Job Summary:
The High Touch Engineer (HTE) acts as Cisco's primary technical interface for customers, providing advanced support for complex network environments. The role focuses on troubleshooting, root cause analysis, incident and problem management, proactive network health monitoring, and delivering customer-centric solutions across routing, switching, and data center technologies. The engineer works closely with customers and internal Cisco teams to ensure rapid issue resolution, operational excellence, and continuous service improvement.
Key Responsibilities:- Provide advanced technical support and serve as the primary customer-facing engineer for escalated network issues.
- Perform root cause analysis (RCA) and deliver detailed technical reports with corrective and preventive recommendations.
- Troubleshoot complex Routing & Switching and Data Center infrastructure issues.
- Monitor customer network health, identify trends, and proactively address recurring issues.
- Conduct incident triage, defect management, and problem management activities.
- Review historical customer data and provide quarterly trend analysis and action plans.
- Lead technical review meetings and weekly customer cadence calls.
- Collaborate with Cisco support teams and stakeholders to drive issue resolution.
- Utilize network knowledge and operational insights to reduce Mean Time to Resolution (MTTR).
- Support multiple enterprise customers remotely and onsite as required.
- Participate in rotational shifts, extended hours, and weekend support when needed.
- Strong expertise inRouting & Switching:
- BGP, OSPF, EIGRP
- VLANs, STP, LACP, vPC
- Hands-on experience withCisco Nexus platforms:
- Nexus 9000/7000/3000 Series
- NX-OS
- Experience inIncident Management, RCA, Problem Management, and Network Operations.
- Strong understanding of enterprise and data center networking concepts.
- Working knowledge ofPython scripting and Cisco EEM scripting.
- Experience handling critical network outages and customer escalations.
- Strong analytical, troubleshooting, and debugging skills.
- Excellent customer communication and stakeholder management skills.
- Ability to create executive-level presentations and technical reports.
- Familiarity withCisco SD-WAN andCatalyst Center (DNA-C) is preferred.
- CCNP or CCIE certification is highly preferred.
Experience in enterprise network environments, particularly with Cisco solutions, is essential for understanding customer infrastructure and operations.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment toexcellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
High Touch Engineer 2 : 26-02965 · Akraya, Inc.