CI
HIEA RHT Provider EHR Support Specialist
Crescens Inc.
- 🇺🇸 United States
- Remote
- 8 hours ago
- EHR
- HL7
- Epic
- Cerner
- Oracle
- FHIR
- HIPAA
- SQL
8 hours ago
Location: Raleigh, NC (Remote)
Duration: 8+ Months
Type: Contract
Job description:
- This position focuses on assisting rural and underserved healthcare organizations in connecting to, and fully utilizing, NC HealthConnex, the state's health information exchange.
- The Specialist provides expertise in Electronic Health Records (EHRs), healthcare interoperability, clinical workflow integration, and data quality improvement to ensure providers submit accurate, standards-aligned clinical data that supports statewide care coordination and population health goals.
- Additionally, this role will assist rural providers utilizing NC HealthConnex tools and exchange services, such as NC*Notify and the NC HealthConnex provider clinical portal.
- EHR Integration & Technical Onboarding
- Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C-CDA/CCD exchange, and services such as NC*Notify.
- Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
- Coordinate with internal NC HIEA and technical teams to support integration
- tickets, clarify requirements, and address data ingestion or transformation issues.
- Healthcare Interoperability Standards & Compliance
- Provide expert guidance on interoperability standards including HL7 v2, C-CDA, CCD, USCDI, and NC HIEA Interoperability Standards.
- Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods.
- Data Quality & Validation
- Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to HIE requirements.
- Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
- Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.
- Training & Provider Support
- Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize NC HealthConnex tools.
- Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination.
- Assist providers in understanding data flows, reporting requirements, and best practices for interoperability.
- Cross-Team & Program Collaboration
- Collaborate with NC HIEA teams on interoperability and data quality initiatives.
- Support NC HIEA's role in modernizing digital health infrastructure across rural North Carolina, including contributions to RHTP implementation and continuous improvement of onboarding processes.
Required Skills:
- Experience with Electronic Health Record platforms such as Epic, Cerner/Oracle Health, Allscripts/Veradigm, or NextGen.
- Proficiency with healthcare interoperability standards including HL7 v2, C-CDA, CCD, FHIR, and USCDI.
- Experience validating structured clinical data and troubleshooting EHR integration issues.
- Ability to interpret clinical workflows and map them to data exchange requirements.
- Strong communication skills with the ability to explain technical topics to non-technical stakeholders.
- Knowledge of HIPAA and health information privacy/security requirements.
- Experience supporting HIE onboarding, healthcare interoperability projects, or multi-vendor EHR environments.
- Experience with SQL, interface engines, or data mapping tools.
- Familiarity with state or federal digital health programs such as NC HIEA initiatives, Medicaid QPHE, or NCQA DAV.
- Experience working with rural or underserved provider settings.
HIEA RHT Provider EHR Support Specialist · Crescens Inc.