Hep-C Peer Treatment Navigator

Position Title: Hepatitis C Peer Treatment Navigator (HCV Navigator)
Position Goals and Role:
This is a full time position at REACH Medical

REACH Medical provides low-threshold, harm reduction care in a multi-disciplinary, integrated
practice to further the REACH Mission of ensuring health equity to all who typically face stigma
in the current healthcare system.
The HCV Navigator serves as the point of contact for all patients engaged in hepatitis C testing
and treatment at REACH. The navigator will work with the REACH Hepatitis C nurse to case-
manage and coordinate all of the elements of the REACH hepatitis C program. This program
aims to provide this service to REACH patients located across New York State via telemedicine.
Core responsibilities include programmatic education, intake, testing, treatment, patient
navigation and the management of the patient incentive program. All program activities will
address and empower each participant’s efforts to reduce risk, screen and treat Hepatitis C.
All candidates must demonstrate a commitment to harm reduction theory and practice,
commitment to advocacy, particularly in the case of HIV/AIDS, hepatitis C, homelessness and
drug policy.
Responsibilities:
 Work collaboratively with front office and clinical staff to appropriately identify potential
participants
 Build trust, reduce stigma, and support patients in getting tested, accessing treatment, and
adhering to medication
 Facilitate Hepatitis C panel initial and post treatment testing- navigating any issues that
might keep a patient from getting the testing.
 Provide pre and post-test counseling and education
 Work with the Hepatitis C Nurse to efficiently schedule provider telemedicine visits for
hepatitis C positive patients
 Work closely with Hepatitis C positive patients as they navigate treatment assuring they
receive and take the appropriate medications.
 Report any issues with lab testing, medication side effects and missed doses of
medications to the hepatitis C nurse

Work with the Hepatitis C nurse to maintain appropriate aggregate patient demographics,
treatment steps, incentives and any other needed metrics.
 Work with the Hepatitis C nurse to assure that all aspects of individual patient treatment
are documented in the REACH electronic medical records system clearly and accurately.
 Other duties as assigned by the Hepatitis C Nurse
 Provide excellent customer service at all times
 Ensure program deliverables are met
 Participate in on-going trainings as needed
 Follow universal safety precautions at all times
 Attend and participate in local community events as needed
 Complete Accurate and timely submission of data reports, including data entry &
submission of performance tracking reports
 Meet at least 90% of all monthly HCV/HIV testing related deliverables as outlined on the
contract work-plan

Qualifications

Qualifications:
 Individuals with lived or living experience of Hepatitis C, substance use, or navigating
the healthcare system.
 Strong organizational and collaborative skills
 Experience utilizing electronic medical records
 Must have extensive (2-4 year) experience utilizing:
 Cloud based information systems
 Excel

Supervision:
The position reports to the Hepatitis C Nurse

Benefits:
The position offers a competitive salary and benefits.