Product Manager - Authorization Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:The Manager, Authorization Product Management will contribute to the development of authorization management capabilities that help healthcare providers reduce manual work and improve authorization submission accuracy. This role is based inChennai, India and is ahybrid position.

The Manager will work closely withProduct, Engineering, Design, Analytics, and Operations teams to help define and deliver prior authorization features that support customer needs. The role will contribute to product strategy, roadmap development, AI-enabled automation, product requirements, and execution across engineering teams.

About the Team:TheAuthorization ManagementProduct at athenahealth helps healthcare providers obtain required insurance approvals before delivering care.

The product supports workflows that:

• Identify when prior authorizations are required.
• Submit authorization requests to insurers.
• Track request status across the authorization lifecycle.
• Reduce manual administrative effort.
• Help shorten delays in the care process.
• Improve authorization submission accuracy.
• Lower the risk of denials related to missing or incomplete authorization information.

The team brings togetherclinical, operational, and technical perspectives to improve accuracy, transparency, and scalability for healthcare organizations.

The product area plays an important role in helping practices manage complex payer requirements with greater consistency and less administrative burden.

Essential Job Responsibilities

• Support the development and execution ofproduct strategy for authorization management features in alignment with organizational goals and customer needs.
• Deliverautomation-first strategies that leverageAI capabilities to reduce the effort required to process prior authorizations.
• Help define, prioritize, and maintain theproduct roadmap using market analysis, customer feedback, operational input, and business objectives.
• Analyzeaccuracy metrics, throughput data, and automation performance to identify opportunities for product and workflow improvements.
• Create detailedProduct Requirement Documents (PRDs), product requirements, user stories, and acceptance criteria to guide software development teams.
• Drive execution across multipleengineering pods using spec-driven development, ensuring each pod is self-sufficient and focused on the highest priorities.
• Partner withSubject Matter Experts (SMEs) and Operations teams to ensure product solutions align with industry standards andhealthcare compliance requirements.
• Support cross-functional teams throughout theproduct development lifecycle, from concept through launch.
• EvaluateAI-enabled tools and workflows that improve product discovery, requirement quality, product analysis, documentation, or operational efficiency.
• Communicateproduct priorities, tradeoffs, decisions, and delivery status clearly to stakeholders across functions.

Additional Job Responsibilities

• Supportrelease planning, readiness activities, and launch coordination for new product capabilities.
• Defineproduct success measures and monitor customer feedback after launch to identify follow-up improvements and feature iterations.
• Lead discussions related toworkflow design, implementation feasibility, and operational impact.
• Supportissue triage and escalation management for product-related questions or defects.
• Refine product processes, templates, and operating rhythms to improveteam execution and delivery effectiveness.
• Build shared understanding across teams by documentingdecisions, assumptions, requirements, and dependencies.
• Represent the Authorization Management product area incross-functional meetings and working sessions.
• Collaborate with Product, Engineering, Design, Analytics, Operations, and other stakeholders to support successful product delivery.
• Contribute to continuous improvement of authorization management workflows, automation, accuracy, and scalability.
• Perform other related duties as assigned.

Expected Education & Experience

• Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Administration, or a related field, or equivalent practical experience.
• 7–12 years of relevant Product Management experience, with a focus on theUS healthcare industry.
• Experience developingProduct Requirement Documents (PRDs) in anAI-first software development lifecycle to capture product requirements, user stories, and acceptance criteria for software development teams.
• Experience working withEngineering, Design, Analytics, and Operations partners in a cross-functional environment.
• Experience usingcustomer feedback, market input, operational insights, and business data to inform product decisions.
• Experience analyzingperformance metrics, operational trends, accuracy metrics, throughput data, or product usage data to identify and support improvements.
• Experience developing or supportingautomation-first product strategies and leveragingAI capabilities to improve workflows or reduce manual effort.
• Familiarity withauthorization management, prior authorization workflows, clinical coding workflows, revenue cycle operations, or related healthcare processes is preferred.
• Understanding ofUS healthcare processes, payer requirements, healthcare compliance requirements, and accurate and reliable workflow design.
• Experience managing multiple priorities and contributing to work across theproduct development lifecycle from concept through launch.
• Strongwritten and verbal communication skills, with the ability to explain product requirements, decisions, priorities, tradeoffs, and recommendations clearly to varied audiences.
• Ability to collaborate effectively withcross-functional teams and engineering pods while maintaining focus on customer needs and business objectives.

About athenahealth

Our vision:In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  —some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity