BI
Helpdesk Manager / Task Order Program Manager
Bailey Information Technology, LLC
🇺🇸 United States
Manager or above
4 weeks ago
- PMP
4 weeks ago
Not enough detail in this posting to match
 Helpdesk Manager / Task Order Program Manager
Contingent Position - Anticipated Contract Award
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| Location | Onsite, EEOC Headquarters, Washington, DC |
| Labor Category | Program / Helpdesk Management |
| Key Personnel | Yes |
| Staffing Basis | Full-time |
Position Summary
Serves as BIT's primary point of contact and approval authority for the Enterprise Helpdesk task order, overseeing ticket resolution approvals, staffing, and overall Work Order performance.Key Responsibilities
- Approve ticket resolutions and documentation prior to closure, per established Tier 1/2/3 procedures.
- Serve as management point of contact for the Government on staffing, performance, and Work Order execution.
- Coordinate personnel notifications, substitutions, and replacement staffing actions.
- Oversee the weekly personnel roster submitted to the Government.
Minimum Qualifications
- Extensive experience in IT service desk, help desk, or program/project management, consistent with senior task-order leadership responsibilities.
- Strong communication and coordination skills for managing Government stakeholder relationships.
Certifications
- PMP or equivalent program/project management certification preferred.
General Requirements (All Positions)
- Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
- This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
- Acceptable command of the English language.
- Subject to Contractor-funded training of at least 40 hours/year in core competencies.
Helpdesk Manager / Task Order Program Manager · Bailey Information Technology, LLC