Helpdesk Lead

Bahwan CyberTek

5 days ago

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MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem management
Leading teams to provide technical assistance and supportrelated to computer systems, hardware, or software.
Technical helpdesk and call center experience.
Disciplined, problem solving approach towards customers and ability to guide team members
Responds to queries either phone or email or in person, runbdiagnostic programs, isolate problem, and determine and implement solution.
Write training manuals, train users, maintain reports, must have used incident tracking systems etc.
Route problems to next level support. Good communication skills, documentation skills, ability to handle end users and unforeseen situations.
Customer focus, technical expertise and team leader.

Helpdesk Lead · Bahwan CyberTek