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T

HelpDesk Analyst I - 3rd Shift (Tues-Sat 10pm- 6:30am)

TalentBridge
  • 🇺🇸 United States
  • Hybrid
  • Staff / Principal
  • 19 hours ago
  • $24 – $27 / hour
  • Windows
  • CompTIA A+
  • Pension
19 hours ago
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Not enough detail in this posting to match

A leading healthcare organization is seeking an IT Support Specialist to join a fast-paced technical support team. This role supports internal staff, patients, and visitors by resolving a wide range of technology issues in a high-volume environment. This is an excellent opportunity for someone who enjoys troubleshooting, providing exceptional customer service, and working in a mission-driven setting.
Key Responsibilities
  • Provide technical support for end users across multiple platforms and devices
  • Troubleshoot hardware, software, application, and connectivity issues
  • Support Windows environments, mobile devices, virtual desktop technologies, and clinical applications
  • Manage and resolve approximately 35–40 support tickets daily within a ticketing system
  • Deliver remote support and device management assistance
  • Escalate complex technical issues when necessary
  • Maintain accurate documentation and ticket updates
  • Collaborate closely with team members to ensure timely issue resolution
Qualifications
  • CompTIA A+ Certification required
  • 2+ years of hands-on help desk experience at time of conversion
  • Experience supporting Windows operating systems and mobile devices
  • Strong troubleshooting and problem-solving abilities
  • Excellent customer service and communication skills
  • Ability to work effectively in a team-oriented, fast-paced environment
  • Strong attention to detail and organizational skills
Additional Information
  • Position is fully onsite for the first 6 months
  • Upon permanent conversion, hybrid schedule available with 3 days remote per week
  • Shift for the first two weeks is M-F 8-5 and then shifts to Tuesday - Saturday 10pm-6:30am
  • Opportunity to grow within a stable and collaborative healthcare technology environment


“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”

HelpDesk Analyst I - 3rd Shift (Tues-Sat 10pm- 6:30am) · TalentBridge

Auto apply with Likeremote