Help Desk Technician

A well-established professional services firm is seeking a Help Desk Technician to join its four-person IT Helpdesk team in the Hackensack, NJ office. This role is responsible for delivering high-quality technical support to internal users while maintaining strong service standards, responsiveness, and attention to detail.

Key Responsibilities

• Provide technical support for hardware, software, and mobile devices
• Troubleshoot and resolve issues related to Microsoft Windows 11 and Microsoft 365 applications (Outlook, Word, etc.)
• Support and coordinate video conferences via Microsoft Teams and Zoom
• Maintain and track equipment inventory
• Document support activity accurately within the firm's ticketing system
• Adhere to established IT procedures and documentation standards
• Provide occasional shift coverage or extended hours as needed
• Travel periodically to other office locations and assist with office buildouts/expansions

Required Qualifications

• Strong experience supporting Microsoft Windows 11 environments
• Proficiency with Microsoft 365, especially Outlook and Word
• Experience with iManage (strongly preferred)
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• Ability to work independently and collaboratively within a team
• Strong documentation discipline and attention to detail
• Flexibility to support business needs as required

Preferred Qualifications

• Experience in a law firm or professional services environment
• Associate's or Bachelor's degree in Information Systems or related field (or equivalent work experience)

What We're Looking For

• High level of professionalism and ownership
• Strong responsiveness and service mindset
• Ability to quickly learn new systems and processes
• Commitment to delivering consistent, high-quality internal support