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BR

Help Desk Technician / Analyst 2

BlackRock Resources LLC
  • 🇺🇸 United States
  • On-site
  • 20 hours ago
  • $28 – $30 / hour
  • Windows
  • Active Directory
  • Citrix
  • ITIL
  • ServiceNow
20 hours ago
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You must be able to work in the U.S. without sponsorship.
No C2C or 3rd parties, please.
Desktop Support Technician
Battle Ground, Washington
$28–$30/hour
Contract
On-site
Some travel required

We’re looking for a customer-focusedDesktop Support Technician who enjoys solving technical problems and, just as importantly, working directly with people.

This is a hands-on, on-site opportunity supporting business users with day-to-day technology needs.

You’ll serve as an initial point of contact for IT issues and provide in-person, desk-side, and remote support across PCs, laptops, networks, phones, printers, mobile devices, and business applications.

A major part of this role isclient interaction. We’re looking for someone who can communicate clearly and professionally with non-technical users, take ownership of issues, and coordinate with other IT teams through resolution.

What you’ll be doing:
• Troubleshoot PC, network, phone, printer, hardware, software, and mobile-device issues
• Provide desk-side, in-person, and remote technical support
• Support Microsoft Office 365, Teams, Windows, Edge, Active Directory, Citrix, and related technologies
• Image and deploy desktops and laptops, including PXE-based imaging
• Provide hardware and software application maintenance and support
• Support iPhones, HP desktops/laptops, and multifunction printers
• Use ITIL-focused ticket management processes and tools
• Perform IT asset management activities
• Participate in technology refresh projects
• Coordinate issue resolution across IT teams while remaining the primary point of contact for end users
• Follow established IT processes, procedures, and security policies

What we’re looking for:
• Excellent customer service, interpersonal, and communication skills
• Strong ability to work with and support non-technical end users
• Strong troubleshooting and prioritization skills
• Ability to adapt to changing technologies and quickly learn new tools
• Bachelor’s degree in Information Technology OR an Associate degree plus 3–5 years of relevant experience
• Desktop/laptop imaging experience
• Experience supporting hardware and software applications
• Familiarity with ITIL-based ticketing systems; ServiceNow experience is a plus
Strong experience withMicrosoft Office 365, Teams, Windows, Edge, Active Directory, and desktop support will be especially valuable in this role.

If you’re a hands-on IT support professional who takes pride in delivering a great end-user experience, we’d like to hear from you.

Help Desk Technician / Analyst 2 · BlackRock Resources LLC

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