Help Desk Technician ($6,000) - Hackensack, NJ

Help Desk Technician ($6,000) - Hackensack, NJ

Salary: 75,000.00-95,000.00

This is a non-exempt position (eligible for OT)

We are currently on a hybrid work schedule, 3 days in the office and 2 days at home. This is subject to change. The expectation is that we will be in the office as needed and adjust our schedules accordingly.

Please make sure they are within driving distance and have reliable transportation (this is not commutable by public transportation)

About the Role

Are you a proactive and service-oriented IT professional eager to provide front-line technical support in a fast-paced environment? At Jobs Xchange, you'll have the opportunity to support a respected regional law firm by troubleshooting hardware, software, and mobile devices, supporting video conferences, and maintaining equipment inventory. This role offers a chance to work collaboratively with attorneys and staff, ensuring seamless technology operations within a supportive and innovative environment.

• Provide day-to-day support for desktops, laptops, printers, and mobile devices.

• Troubleshoot Microsoft Windows 11, Microsoft 365 (Outlook and Word), and iManage (strongly preferred).

• Support video conferencing technologies (Teams, Zoom).

• Maintain and track equipment inventory.

• Document support activities and resolutions in the ticketing system.

• Travel periodically to other firm offices and for office buildouts/expansions.

• Provide occasional shift coverage or extended hours as needed.

What We Are Looking For In A candidate

• Excellent written and verbal communication skills with strong interpersonal ability.

• Aptitude for learning new tasks and adhering to established procedures.

• Strong documentation skills; ability to work both independently and in a team environment.

• Prior experience in a law firm or professional services environment preferred.

• Associates' or Bachelor's degree in Information Systems or related field, or equivalent work experience, preferred.

Addtional Information

Make sure candidate meets salary requirements

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