Help Desk Technician

Located in the San Francisco Bay Area, Crystal Springs Uplands School is a 6-12 co-educational, independent day school located on two distinct campuses in Hillsborough and Belmont, CA with 125 employees. Our deeply connected culture and community celebrates scholarship, strives for balance, and fosters inclusion. The Professional Adult Community (PAC) is an experienced, collaborative group of employees who are committed to the mission and core values of the school. Crystal is full of kind, curious learners (adults and students alike) who are passionate about the school’s mission of transformative teaching and meaningful connections. We are committed to the work required to create more equitable systems and foster inclusive environments so that all members of our community can thrive together.    

MISSION STATEMENT

Through transformative teaching and meaningful connections, we empower kind, curious learners to thrive together.

CORE VALUES

• We Celebrate Scholarship - The foundation of Crystal is academic excellence.
• We Seek Growth Challenges - Our culture says try it.
• We Foster Kindness & Inclusion - Crystal is a caring and diverse community.
• We Strive for Balance - A holistic approach to well-being is integral to our mission.
• We Engage with Enthusiasm - With unbounded spirit, we give our best effort every day and pay it forward to our community.
• We Lead with Humility - Being grateful and open-minded, we pursue lifelong learning.

The ideal candidate will have experience working in dynamic settings serving multiple constituents. A successful candidate in this position will:

• Share a commitment to upholding Crystal’s core values and working in an inclusive school environment
• Work collaboratively with colleagues and engage effectively with all constituents
• Bring robust organizational, technological, and communication skills 

Qualifications

Key Job Competencies

• Critical Thinking & Problem Solving:Asks thoughtful questions and uses reliable data to solve problems. Recommends practical and creative solutions, considering the broader impact on daily work and institutional goals.
• Inclusive Collaboration:Works effectively across differences and with others to build partnerships, solve problems, and advance shared goals. Fosters a respectful, welcoming community through active inclusion and shared commitment to common objectives.
• Quality Results: Ensures high-quality results on projects/tasks, meets deadlines, and attends to details. Takes responsibility for the quality of work and achieves results with little oversight.
• Communication: Communicates clearly and professionally in written, verbal, and interpersonal settings, with strong listening skills
• Interpersonal Effectiveness: Demonstrates high self and social awareness, empathy, and curiosity to build authentic, trusting relationships with students and colleagues. Manages emotions effectively, collaborates positively, and handles sensitive situations with the highest levels of discretion and confidentiality.
• Personal Growth: Demonstrates commitment and curiosity to ongoing learning and development.
• Project Management: Able to lead and execute complex projects to achieve goals by prioritizing activities, monitoring progress, evaluating impact, and assigning responsibilities in accordance with capabilities (as applicable) 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide technical support to all administrative staff, faculty, and students while prioritizing tickets to minimize interruption to school business, including the monitoring, managing, documenting, and tracking of issues and solutions. 
• Install, maintain, support, and troubleshoot software, hardware, and peripherals on Mac (iOS and OS X), PC, and Chrome OS. 
• Troubleshoot problems related to non-computer hardware and software, including IP phones, classroom A/V connections, and the LMS. 
• Complete  A/V setups and provide support during special events and meetings. 
• Maintain an accurate inventory of school-wide hardware and software, including the management and support of equipment loans. 
• Maintain and troubleshoot printers and copiers in cooperation with existing print/copy service vendors. 
• Oversee the enrollment and monitoring of devices in an MDM system. 
• Stay current on IT best practices, including hardware and software patches and deployment. 
• Collaborate with the Associate Director of Technology and CIO to ensure efficient operation of the school’s computing environment. 

Travel Required

• Occasional travel between the MS and US campus.

Required Education and Experience

• High School Diploma or equivalent PLUS 2 years of relevant work experience, OR
• 2-year Associate degree

Preferred Education and Experience

• Bachelor’s degree from an accredited university

Physical Demands and Work Environment

• Able to work in a dynamic environment dealing with a wide variety of challenges, deadlines, and a varied and diverse array of contacts
• Ability to climb a ladder to service classroom projectors and similar equipment. 
• Able to occasionally lift up to 50 lbs. 
• Flexibility to work occasional extended hours, including evenings and weekends as needed.
• Provide other technical services as necessary for the successful completion of projects. 
• Work intermittently in outside weather conditions, including heat and cold. 
• Work primarily in a traditional climate-controlled office environment while sitting at a desk and computer for extended periods.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, which may change at any time, with or without notice.

Affirmative Action/EEO Statement

Crystal Springs Uplands School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Salary and Benefits

This is a non-exempt, full-time (40 hours/week), benefits-eligible, 12-month Administrative position, and the hourly salary is commensurate with experience within the range of $32/hour - $36/hour.

The recruitment period will remain open until sufficient resumes have been received and may close at any time a sufficient pool of highly qualified candidates has been established. The ideal start date for this position is January 4, 2027.