EI
Help Desk/Service Desk Agent
eTeam Inc.
🇺🇸 United States
Remote
6 months ago
$200 – $228 / day
- ServiceNow
- triage
6 months ago
Not enough detail in this posting to match
Location: Remote
Duration: 12 Months
Hours: 8 PM CST to 5 AM CST. On weekends it is one of 3 shifts, 5 AM CST to Noon CST, Noon CST to 8 PM CST and then 8 PM CST to 5 AM CST.
Description:
Required Skills:
ServiceNow: Intermediate, Help Desk/Service Desk: Advanced
Preferred Skills Previous tier 1 experience, IVR and telephony experience.
ResponsibilitiesSeeking Tier 1 service desk agent for night and weekend work. Previous experience with ServiceNow required. Ability to take calls, provide excellent customer service, and triage issues effectively and efficiently to application support teams for resolution.
Help Desk/Service Desk Agent · eTeam Inc.