Patient Service Representative

Job Description:

• Role: Patient Service Representative
• Rate: $19-$22/hour
• Main Office location: Westwood, MA
• Schedule: Monday - Friday (8:30-5:00pm)
• Job Type: Full Time
• Training: Initially ~6 weeks in-office training
• Remote role with possible office days for meetings/additional training

Qualifications:

• Excellent customer service skills 
• Positive attitude and energetic personality 
• Computer and technologically savvy 
• Ability to multitask 
• Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes

Responsibilities:

• Interact with patients in a positive and professional manner via telephone  
• Handle multiple calls while maintaining exceptional patient experience
• Educate patients using data derived from their electronic medical records
• Communicate well with our healthcare team and be a liaison between our patients and our staff
• Embrace new technologies and continuous improvement to provide our patients with the best possible experience
• Perform administrative functions as necessary
• Respond to and reply to requests for information 
• Maintain strict compliance to HIPPA and patient privacy 
• Perform other related job duties as assigned

What We Offer:

• 3 weeks PTO annually accrued and 1 week paid sick time!
• Paid Federal Holidays (8 observed annually)
• 401(k) Retirement Plan with employer match
• Blue Cross Blue Shield Medical (Choice of HMO/PPO), Dental, Principal Vision and Life insurance

• 100% company-paid short-term disability coverage

• Flexible Spending Accounts (FSA): Pre-tax accounts available for healthcare and dependent care expenses

• Professional Development & Training Opportunities

• Employee Assistance & Benefits Support through Bennie

• Voluntary Benefits including supplemental life, accident, and disability insurance

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!

About Us:

Pathways Healthcare is a leading, physician- and nurse practitioner-led home health and hospice organization, committed to redefining recovery through comprehensive, patient-centered care. Our innovative Medical Rehabilitation Program offers a meaningful alternative to institutional rehab, helping people heal at home, with dignity and purpose.

As one of the first home health agencies to adopt AI-assisted documentation, we're investing in tools that give our clinicians time back – saving5 to 10 hours per week! We have made a deliberate decisionnot to raise our productivity expectations, so the patientsand clinicians win in the end. Technology handles the paperwork and your clinical judgment stays at the center of every note!

We are proud to have ranked inBoston Globe's Best Places to Work in Massachusetts and USA Today's Top Places to Work in the United States since 2023!