Health Center Manager

Health Center Manager

Pembroke Pines, FL

About the Role

A growing multi-site primary care organization is seeking an experienced Health Center Manager to oversee daily operations for a busy outpatient medical office in Pembroke Pines. This role is responsible for driving operational efficiency, supporting providers and staff, improving the patient experience, and ensuring the clinic operates smoothly day-to-day.

The ideal candidate is highly organized, hands-on, bilingual in English and Spanish, and experienced managing teams within a healthcare setting. This individual should be comfortable balancing patient service, staff accountability, operational metrics, recruiting support, and compliance responsibilities.

Responsibilities

• Oversee daily clinic operations including front desk, medical assistants, patient flow, and scheduling

• Supervise and support clinic staff while maintaining accountability for performance and attendance

• Ensure a high-quality patient experience and resolve escalated patient concerns professionally

• Monitor clinic KPIs including patient wait times, scheduling efficiency, no-show rates, provider productivity, and patient satisfaction

• Partner with leadership to improve operational workflows and clinic performance

• Assist with hiring, onboarding, scheduling, and training of new employees

• Support provider onboarding and operational readiness

• Coordinate with billing, credentialing, and administrative teams to ensure operational continuity

• Maintain compliance with company policies, healthcare regulations, and clinic standards

• Monitor office supply inventory and vendor coordination

• Support implementation of new operational initiatives, systems, and process improvements

Qualifications

• 3+ years of healthcare office management or clinic operations experience

• Experience managing staff within a medical office, primary care clinic, or outpatient setting

• Strong leadership and conflict resolution skills

• Bilingual English/Spanish required

• Knowledge of healthcare operations, scheduling, insurance workflows, and patient coordination

• Comfortable working in a fast-paced, high-volume environment

• Strong organizational and multitasking abilities

• Proficiency with EMR systems and Microsoft Office

• Experience supporting Medicare Advantage populations preferred

Preferred Background

• Primary care or multi-site healthcare experience

• Experience with KPI management and operational reporting

• Recruiting, onboarding, or HR coordination experience

• Understanding of compliance and operational best practices in outpatient healthcare

Key Performance Indicators (KPIs)

• Patient satisfaction scores

• Patient wait time reduction

• Staff retention and attendance

• Scheduling accuracy and provider utilization

• Front desk productivity and patient throughput

• Reduction in operational issues and escalations

• Timely onboarding and staffing support

Schedule

• Full-time

• Monday through Friday

Location

Pembroke Pines, Florida