Health Board Resource Navigator

Essential Duties and Responsibilities

Client Assessment and Resource Navigation

• Conduct intake interviews and assess clients' health-related social needs.
• Connect clients to community resources and public benefits, including:
• Housing and homelessness prevention services
• Primary care and health insurance enrollment
• Mental health and behavioral health services
• Food assistance and nutrition programs
• Employment and workforce development
• English language (ESL) and educational programs
• Transportation assistance
• Childcare and family support services
• Financial assistance and other social services
• Assist clients in completing applications and accessing available resources.
• Follow up with clients to ensure successful connection to services and address any barriers.

Care Coordination

• Coordinate referrals with healthcare providers, community organizations, and government agencies.
• Advocate for clients to ensure equitable access to services.
• Build and maintain collaborative relationships with community partners.

Documentation and Reporting

• Maintain accurate and timely documentation of client interactions, referrals, and outcomes in Apricot or other case management systems.
• Track referrals and resource utilization.
• Assist with data collection, reporting, and program evaluation.

Community Outreach

• Participate in community outreach, health fairs, workshops, and educational events.
• Promote CIN services and educate community members about available resources.
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• Develop and maintain an up-to-date directory of community resources.

Qualifications

• Associate's or Bachelor's degree in Human Services, Social Work, Public Health, or a related field preferred.
• Minimum of one year of experience in resource navigation, case management, community outreach, or social services.
• Experience working with refugee, immigrant, asylum-seeking, or underserved populations preferred.
• Knowledge of community resources, healthcare systems, and public benefits.
• Strong communication, organizational, and problem-solving skills.
• Experience using case management databases such as Apricot is preferred.
• Ability to maintain confidentiality and work with individuals from diverse cultural backgrounds.
• Multilingual skills (French, Swahili, Lingala, Spanish, Arabic, or other community languages) are strongly preferred.

Core Competencies

• Cultural humility and trauma-informed care
• Client advocacy and empowerment
• Strong interpersonal and communication skills
• Collaboration and teamwork
• Organization and attention to detail
• Professionalism and ethical conduct
• Commitment to diversity, equity, and inclusion

Physical Requirements

• Ability to travel within King County for client appointments, outreach activities, and community events.
• Ability to sit, stand, and use a computer for extended periods.
• Valid driver's license and reliable transportation are preferred.