Head of Yacht Management

Summary 

Lead and support the Yacht Management Team to provide the highest quality of Yacht Management service within 
agreed service levels. 

Supporting the General Manager to deliver Europe Yacht Management strategy to actively improve the service we 
provide to our client group and support in growing the business. 

Motivate, develop and support the Yacht Management Team to deliver on their priorities and ensure they are 
delivering the highest level of service (within contract parameters) to our clients. 

Team Leadership - Yacht Management Team 

 Develop KPI’s and priorities for the team – meet with team to. 
 Hold regular 1-1’s with team to: 
 Communicate and agree KPI’s and priorities 
 Ensure you have an overview of current issues/challenges 
 Assess and work to improve engagement and motivation by spending time at 1-1’s to understand 
 motivations and aspirations. 
 Ensure that each YM is fully always appraised on all aspects of their Yacht Status 
 Ensure that you have a big picture overview of each Yacht and help and guide in solving challenges. 
 Continuously review of YM’s adherence to correct workflows and systems and those templates are being used 
 consistently. 
 Ensure new and updated processes and systems are communicated to Yacht Managers and Administrators 
 and they attend briefing and training. Identify any non-compliance and address with individuals. 
 Continuously review effectiveness and efficiency of YM’s time for billing. Review Dovico and via meetings 
 review how time has been spent and how time could be more effectively spent eg time spent on phones with 
 clients and crew. 
 Review resourcing regularly and lead the recruitment process for additional members of the team. 
 Carry out quality PDR’s, New Joiner 1-1’s, communications and any other support as requested by Human 
 Resources. 
 Handle conflicts and complaints within the team. 
 Detect needs or requests for training and organize these. 
 Be responsible for the creation and delivery of each YM’s development program by coordination or hands on 
 coaching. 

 Support and supervise Yacht Management team to ensure clients receive service of excellence. 

Management of Fee Structure 

 Maintain an overview of Yacht Management fees to ensure these balance and bring to attention of GM if 
 necessary. 
 Ensure the yearly review of Yacht Management fees 
 Review fee structure and assess whether any adjustment of fees is required. 
 Ensure YM’s are fully appraised of fee structure to ensure that any additional services are billed 
 Ensure that reporting is done correctly accurately proportionately to YM fee. 
 Ensure YM’s are providing a service compliant with fee structure and ensuring additional services are billed eg 
 In the event of a captain requiring more support than our contract allows support the YM in how to 
educate captains and identify inefficiencies to help improve on service and time management 

Procurement 

 Liaise with Procurement Department to ensure understanding of all current and any future processes and 
 ensure all Yacht Management team correctly apply fleet discount. 
 Working with Procurement Department, standardize supplier choice across the fleet as much as practicable. 
 Ensure YM team comply with requirement for 3 quotes are presented for each purchase request. 
 Support Yacht Management in reviewing questions regarding validity of purchase and purchases outside 
 budget. 

Crew employment and payroll 

 Support with payroll responsibilities and liaise with CES as necessary to manage these – working with Crew 
 HR Manager and the employer to improve service. 

Payments 

 Support Yacht Managers with approval of invoices to ensure these are released in a timely manner. 

Monthly Finance Report 

Review monthly finance reports against budget with each YM to ensure account balances and unpaid 
invoices are monitored and alert General Manager to any irregular expenditure. 
Liaise with Head of Yacht Finance to resolve any challenges and anomalies. 
Ensure monthly reporting is executed on time and carry out an overview of reports prior to these being sent to 
the client. 
Provide coaching and guidance to Yacht Managers on quality and accuracy of reports. 

Yacht Budgets

 
Support Yacht Manager’s in production of Yacht Budgets. 

Compliance 

Work closely with compliance team 
Review Monthly safety management reviews 

Customer Service Excellence 

Delivers the best solutions for the customer both internally and externally. 
Considers potential impact of all actions on our customer and has the aim to always achieve a positive 
outcome for Hill Robinson. 
Constantly review potential for improvements in Customer Service. 
Assist with new client meetings and business development 

People/Team Management 

Understands and implements effective delegation to team. 
Meets with team regularly and caries out regular 1-1’s to ensure. 
Individual priorities are effectively managed, and team members supported with challenges. 
Greater understanding of individual motivations and aspirations to manage these. 
Works to provide effective feedback and develop your team. 
Identify and address areas of conflict effectively by seeking support for solutions. 

Teamwork

 
Proactive cooperation with your team. 
Works for solutions that all team members can support. 

Communication Skills 

Excellent written and verbal communication skills considering the potential impact of any communication
Ensures that Line Manager is informed about progress and problems, avoids surprises. 
Positive and respectful attitude to all team members and internal and external customers.

Interpersonal awareness 

Understands the interests and concerns of other internal customers. Team members etc 
Knows when to escalate critical issues to own or others’ management if own efforts to enlist support have
succeeded. 

Ability to Influence Others 

Works to gain others’ support for ideas, proposals, projects, and solutions. 
Involves others in a process or decision to ensure their support and looks for win-win solutions. 

Building Collaborative Relationships 

Constantly working to develop, maintain, and strengthen partnerships with internal and external customers
Builds relationships with and expresses appreciation to others who have provided information, assistance
support and provides assistance, information, and support to others to build a basis for future reciprocity.

Flexibility 

Tries to understand the merits of other perspectives. 
Demonstrates willingness to modify a strongly held position in the face of contrary evidence. 

Organizational Skills 

Works well under pressure often juggling an assortment of tasks and continually reassessing priorities. 
Accuracy and attention to detail seeing the task through to the end. 

Leadership Skills 

Carries out regular team and 1-2-1 communications and participates in Team meetings 
Supports the company/site/group perspective even if contrast to personal preference 
Coach and mentor team to develop and improve performance 
Effective delegation 

It is our expectation that the post holder upholds, demonstrates and lives up to our company values and works diligently towards our strategic goals and objectives, underpinned by our 5 pillars (Sustainable Growth, Business Efficiency, Trusted Partner, Culture, and Environment, Social & Governance) and that they do so with integrity and professionalism. 

Hill Robinson believes diversity drives innovation. We are proud to be an equal opportunity employer and welcome applications from candidates of all genders, ethnicities, abilities, backgrounds, and life experiences. Our commitment is to create an inclusive workplace where every individual feels respected, valued, and empowered to thrive.

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