Head of People Experience

About The Role

We are seeking a strategicHead of People Experience to lead the design and execution of a world-class employee journey across our fast-growing logistics and delivery operations in Indonesia. This role will be instrumental in shaping company culture, growth & innovation, enhancing employee engagement, and ensuring a consistent, meaningful experience for all employees across the organization.

Key Responsibilities

1. People Experience Strategy

• Develop and implement a comprehensive People Experience strategy aligned with business goals and operational scale.

• Design end-to-end employee journey frameworks (hire-to-retire) tailored for both corporate and field employees.

• Champion a culture of inclusion, safety, and high performance across all levels.

2. Recruitment & Employer Branding 

• Design a recruitment strategy to attract and recruit top talent.

• Develop employer branding programs across channels.

• Develop internal communication framework to ensure effective communication across all employees.

3. Employee Engagement & Culture

• Lead initiatives to measure and improve employee engagement, satisfaction, and retention.

• Translate feedback (surveys, focus groups, operational insights) into actionable programs.

• Strengthen company values and ensure they are embedded in daily operations.

4. Organizational Development & Learning

• Partner with leadership to drive organizational design, workforce planning, performance management, and change management.

• Build leadership development programs for managers across hubs, warehouses, and HQ.

• Support talent growth and internal mobility in a high-volume, fast-paced environment.

5. HR Programs & Initiatives

• Oversee onboarding, recognition, well-being, and learning programs.

• Introduce digital tools and platforms to enhance employee communication and services.

• Ensure compliance with Indonesian labor laws and industry regulations.

Skills & Qualification

• Bachelor’s degree in Human Resources, Psychology, Business, or related field (Master’s preferred).

• 10+ years of solid experience in HR, People Experience, or Organizational Development roles, with a min. 5+ years in a leadership role. 

• Proven experience in startup, logistics, e-commerce, or other high-volume operational industries is highly preferred.

• Strong understanding of Indonesia labor regulations and workforce dynamics.

• Demonstrated ability to lead large, diverse, and geographically distributed teams.

• Experience designing programs for frontline or blue-collar workforce is a strong advantage.

Key Competencies

• Strategic thinking with strong execution capabilities

• Empathy and employee-first mindset

• Strong stakeholder management and communication skills

• Data-driven decision-making

• Adaptability in a fast-paced, high-growth environment

Why Join Us?

• Opportunity to shape the employee experience at scale in one of Indonesia’s fastest-growing logistics companies

• Work closely with senior leadership and influence company culture

• Drive a meaningful impact to a growing organization