Head of Legal Response Operations

About the Team

The Safety Regulatory Compliance Operations (SRCO) pillar executes our US legal obligations while navigating global regulatory overlaps. .Sitting within Trust & Safety, SRCO spans seven specialized pillars: Legal Response, Child Safety, Privacy, Intellectual Property, Emergency Response, Law Enforcement Outreach, and Safety Compliance Operations (for emerging regulations), all backed by a dedicated Quality Assurance engine. We bridge law enforcement, rights holders, and user privacy to build platform trust through precise, high-integrity execution.

Legal Response Operations (LRO) handles incoming US legal process, government demands, and civil litigation requests. Composed of two specialized workflows: Law Enforcement Response and Civil Response, LRO evaluates, validates, and executes complex data and content requests under strict SLAs and robust QA standards. By balancing user privacy rights with law enforcement needs and integrating closely with Product, LRO ensures our infrastructure seamlessly adapts to evolving legal and technical standards.

Role Description

We are seeking an exceptional operational leader to serve as Head of Legal Response Operations, leading our Law Enforcement and Civil Response operations.

This role sits at the critical intersection of legal compliance, product architecture, and human-centered leadership. As our platform and regulatory environment continue to scale, this leader will drive the evolution of our legal response function into a highly mature, proactive center of operational excellence.

This is not a passive management role. We are looking for a strategic architect, a product translator, and a hands-on operator who is equally comfortable presenting risk assessments to executive leadership, evaluating Product Requirement Documents (PRDs) for downstream operational impacts, and auditing complex workflows directly to resolve technical and operational challenges.

Responsibilities

• Product-to-Operations Bridge: Partner directly with Product, Engineering, and Legal teams during design and launch reviews (PRDs, feature specs) to define "Operational Readiness," identify compliance gaps, and ensure downstream legal response capabilities before code ships.
• Technical Debt & Root-Cause Remediation: Systematically identify structural friction, manual workarounds, and tooling gaps. Work directly with cross-functional partners to automate workflows and modernize operational infrastructure.
• Executive & Crisis Escalations: Serve as the ultimate operational point of contact for complex, high-stakes legal escalations and urgent law enforcement matters, synthesizing operational risk quickly for executive leadership and senior counsel.
• High-SLA Execution: Maintain exceptional accuracy, quality, and speed across all law enforcement and civil response queues, leveraging data insights to optimize performance and workforce planning.
• SOP & Workflow Modernization: Continuously refine operational frameworks, protocols, and standard operating procedures to adapt to evolving legal standards and product features.
• Outreach Alignment: Partner closely with internal outreach functions to ensure operational execution aligns seamlessly with external stakeholder strategy.
• Pillar Leadership: Direct, mentor, and scale a multi-pillar team, empowering frontline leads while maintaining direct line-of-sight to operational realities.
• Sustainable Performance: Foster a high-bar culture focused on speed, precision, and continuous learning, while actively driving initiatives around mental wellness, team recognition, and sustainable pacing.

Minimum Qualifications

• Minimum 5 Years of Complex Operations Leadership: Extensive experience leading teams in Legal Response Operations, Trust & Safety, Law Enforcement Compliance, or complex Legal Operations environments.
• Education & Experience: Bachelor’s degree required (J.D., Advanced Degree, or paralegal certification is a strong plus); or equivalent practical experience in legal operations, law enforcement compliance, or regulatory operations.
• Proven Track Record of Operational Maturity: Demonstrated success taking complex operational functions through periods of rapid scale, process re-engineering, and technical modernization.
• Legal & Technical Fluency: Exceptional ability to grasp complex statutory requirements and technical system architectures rapidly. (Experience transitioning from government, regulatory, or legal backgrounds into tech operations is highly valued).
• Self-Directed Curiosity: A natural problem solver who independently learns new technologies, data tools, and legal frameworks to solve root-cause problems.
• Product & Engineering Literacy: Comfort evaluating product architecture, reading functional specs, and advocating for operational tooling needs with Product and Engineering managers.
• Empathetic Leadership: Proven ability to manage high-stress operations while maintaining high morale, psychological safety, and team retention.