Head of Facilities Operations - North Asia

Summary

We’re a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply reciprocal place, where everything we build is the result of people in different roles and teams working together to make each other’s ideas stronger. That same real passion for innovation that goes into our products also applies to our practices, strengthening our dedication to leave the world better than we found it.

Description

The Head of Facilities Operations, North Asia is a proven corporate real estate professional with an exceptional customer service focus. Reporting to the Head of Places - North & South Asia, you will lead campus and multi-site operations across a diversified portfolio in Japan and South Korea. You will work with Apple business functions and customers at all levels, including management reporting.

Responsibilities

• Leadership and accountability for all Places Operations activities within North Asia, encompassing offices in Japan and South Korea.
• Partnering with Apple LOB, Places and their nominated internal/external vendors/partners
• Portfolio management & space planning
• Hands-on provision of comprehensive Facilities soft & hard services
• Driving service excellence of appointed IFM contract partner, ensuring vendors compliance with agreed KPIs, SLAs and important metrics
• Input to in-GEO OPEX planning and budgets
• Manage Places commercial obligations e.g. Lease, Utility & Vendor payments
• Promote consistency in site services and resources aligned to Places best-practice
• Manage single to multiple, simple to complex, facility initiatives and programmes
• Adherence to the use of established protocols, tools & processes strong compliance
• Participate alone, or in team, for facility strategy presentations to Places customers
• Support development of tools, standards, policies, guidelines and processes related to NA operations
• Advising and driving improvement changes in Places

Minimum Qualifications

• 7+ years in Facility Management within a multi-national environment, including experience with Integrated Facility Management (IFM) contracts and an understanding of both large and small sites
• Strong contract negotiation and structuring experience, plus strong problem-solving and negotiation skills
• Vendor management and performance measurement skills, with strong process orientation, individual accountability and area-specific execution skills
• Excellent communication and presentation skills at all levels, with the ability to evangelise, communicate and collaborate well (CRM)
• Ability to connect and lead dispersed internal/external teams, as a self-starter and capable individual or team contributor
• Experience leading complex Change Management an advantage
• Excellent verbal and written English, and fluency in verbal and written Japanese
• Passionate about customer service and end-user experience, with a professional manner and presentation
• Highly motivated self-starter who is committed to providing best-in-class IFM services
• Knowledge of office design, construction and project management, including MEP design, technical terms and the latest design practices
• Advanced skills in project planning, execution and management processes, with an understanding of EH&S standard methodology
• Relevant Facility Management software knowledge an advantage, e.g. TRIRIGA, Tableau, Visio
• Ability to travel throughout North Asia as required, and to join global Places team calls that may take place late at night or early in the morning

Preferred Qualifications

• Project definition plan (PDP)
• Project development and entitlement processes
• Project planning and execution
• New construction project delivery and construction
• Tenant improvement construction and project delivery
• Construction sourcing
• Construction contracting strategies
• Project troubleshooting and risk mitigation
• Site mobilization and T&C
• O&M Delivery
• Degree qualified in related field e.g. Facility Management/ Engineering/ Business
• IFMA certification desirable but not required