Head of Business Systems, Operations & Data

Diverse Lynx India

Location not stated
Manager or above
3 months ago

AI
Change Management
Risk Management
AI/ML
Machine Learning

3 months ago

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Role Purpose The Deputy Head of Business Systems, Operations and Data will provide leadership for Technology Operations, Data, Integration, and IT Transformation teams in our Global Delivery Centre primarily based in India. This role ensures that the organisation has the scalable, stable, secure, and modern technology foundations required to support Version 1's growth trajectory and ambition to become an AI First company. The Deputy Head of Business Systems, Operations and Data partners closely with the Head of IT as a key leader within the Office of the CTO to align future-facing AI and innovation strategy with robust, secure, and business-aligned execution. What You'll Do You'll execute on accelerating our progressive technology vision that makes AI a natural extension of how we work, and building on what we deliver for our Clients, not as a diverse separate initiative. Working closely with leaders across our organization, you'll translate strategic objectives into technology roadmaps that deliver measurable impact. You'll lead the transformation from reactive IT operations to proactive technology enablement, building and adapting systems and teams capable of supporting rapid scaling while maintaining security, reliability, and ethical standards. As chair of the technology prioritization board, you'll be the connective tissue between business ambition and technical execution. You'll facilitate difficult decisions about resource allocation, evaluate emerging technologies for strategic fit, and ensure we're investing in capabilities that Classification: Controlled create competitive advantage. You'll also serve as the responsible owner of enterprise-wide technology change initiatives, building coalitions and driving adoption of new ways of working. Security and responsible innovation will be cornerstones of your approach. You'll establish frameworks that protect our assets and data while enabling the experimentation and agility an AI Frontier company demands. You'll ensure our technology practices reflect our values, building trust with employees, customers, and stakeholders through transparent, ethical deployment of powerful technologies. What You'll Bring You're a technology leader who thinks like a business executive. You've successfully led IT transformation in scaling organizations, ideally with experience integrating AI and emerging technologies into core operations. You understand that the best technology strategy is invisible—it simply makes the business faster, smarter, and more capable. You're equally comfortable presenting to the board and working shoulder-to-shoulder with engineers. You've built high-performing teams, mentored technical leaders, and created cultures where innovation thrives. You have deep expertise in enterprise security, governance frameworks, and change management, with a track record of driving adoption of new technologies across resistant or distributed organizations. Most importantly, you're energized by the AI revolution. You see the possibilities, understand the risks, and know how to harness this technology responsibly to create genuine value. You're not looking for a maintenance role—you want to build something transformative. The Impact You'll Create Within your first year, our workforce will experience technology as an enabler, not a barrier. Our systems will be secure, scalable, and strategically aligned. We'll have a clear technology roadmap with broad organizational buy-in, and our reputation as an AI First company will be backed by the infrastructure and practices to deliver on that promise. Most importantly, you'll have built the foundation and the team to sustain this transformation for years to come. If you're ready to lead technology at the frontier, we're ready to talk. Key Responsibilities Strategic Leadership & Vision • Enhance and execute our world class internal technology vision that positions the company as an AI First organization • Partner with executive leadership to align technology strategy with business objectives • Lead the IT transformation program from legacy systems to modern, AI-enabled infrastructure Organizational Impact Classification: Controlled • Direct the IDC based IT Operations, Business Systems and broader technology teams • Chair the technology prioritization board to align scaling initiatives across the organization • Drive cross-functional change management initiatives that embed technology innovation into business operations Security & Governance • Establish and maintain enterprise security frameworks and best practices • Ensure responsible, ethical deployment of AI and emerging technologies • Build compliance and risk management protocols that scale with company growth Experience & Innovation • Transform the employee technology experience through intuitive, AI-powered tools • Foster a culture of continuous improvement and technological literacy • Champion adoption of technologies that enhance productivity and collaboration Key Responsibilities 1. Enterprise Technology Strategy & Architecture • Maintain our internal enterprise technology strategy, ensuring alignment with business growth, Data and AI First priorities, and sector priorities. • Lead the creation and governance of a modern enterprise architecture, establishing standards, roadmaps, guardrails, and decision frameworks. • Drive simplification: consolidation of platforms, tools, integrations, and data flows. 2. Leadership of IT Operations • Adapt and establish the forward-looking function, with careful consideration to cost and of our needs to serve clients within private, public sector including UK and Ireland central Government • Provide oversight, governance and direction for day-to-day IT operations. • Establish mature processes for service excellence, stability, resiliency, and capacity planning. • Implement KPIs across uptime, productivity, end-user satisfaction, service management and operational risk. 3. Enterprise Prioritisation & Technology Portfolio Governance • Chair the Enterprise Technology Prioritisation Board to govern BAU, change, transformation, compliance and security investments. Classification: Controlled • Introduce structured demand intake, capacity modelling, value scoring and quarterly planning. • Enable transparency through dashboards, portfolio reporting, and enterprise-wide communication. 4. IT Transformation Programme Ownership • Lead transformation across data, applications, integrations, identity, collaboration tools, and AI process enhancements. • Deliver a coherent roadmap for evolving our core systems, reducing technical debt, modernising platforms, and improving data quality. • Establish or enhance your new IT organisation and any associated PMO, EA, and data governance capabilities. 5. Data Governance, Master Data, and "Single Source of Truth” • Own enterprise data architecture, MDM strategy, and integration frameworks. • Standardise definitions and ensure trustworthy, harmonised enterprise-wide data. • Partner with Finance, HR and Operations to eliminate manual processes and deliver integrity across financial, operational, and workforce data. 6. Workforce Digital Experience • Own the strategy for end-user computing, collaboration, onboarding/offboarding, automation and productivity tooling. • Ensure employee experience is modern, intuitive, AI-enabled and continually improved through telemetry and feedback. 7. Responsible AI & Ethical Technology • Implement frameworks for responsible AI, data ethics, transparency and safe adoption. • Partner with our AI CoE to integrate AI across internal systems and the workforce experience, with strong governance. 8. Executive & Board Engagement • Provide regular updates to the CTO and ExCo on technology transformation progress and risk. • Act as an enterprise leader driving cross-functional alignment and enabling business growth. Classification: Controlled Given that Version 1 is an AI and Digital Transformation consultancy, this adds a fascinating and critical dimension to the role. Your Deputy Head of Business Systems, Operations and Data needs to embody the very transformation you sell to clients—making your internal IT a living showcase of your expertise. Essential Skills & Experience 1. Consultancy Business Acumen • Deep understanding of professional services operating models (utilization, resource allocation, project delivery) • Experience supporting distributed, client-facing workforces with enterprise tools • Knowledge of how IT enables revenue generation in services businesses (proposal automation, knowledge management, collaboration platforms) • Understanding of the unique security requirements when consultants access client systems and data 2. AI & Emerging Technology Expertise • Hands-on experience implementing AI/ML solutions in enterprise environments (not just strategy) • Understanding of Agentic and GenAI platforms, tools, and their practical applications in knowledge work • Ability to evaluate AI vendors and build vs. buy decisions with credibility • Knowledge of AI governance, ethics, and responsible deployment frameworks that can inform client advice 3. "Practice What We Preach" Mindset • Track record of creating technology environments that serve as reference architectures or case studies • Ability to translate internal transformations into thought leadership and client conversations • Comfort being the internal example of the change you help clients achieve • Skills in documenting and packaging internal transformation journeys as IP or marketing assets 4. Transformation & Change Leadership • Proven success leading large-scale IT transformation programs (cloud migration, platform modernization, digital workplace) • Change management expertise with consulting workforces who are skeptical of "internal overhead" • Experience building technology adoption through user-centric design, not mandates Classification: Controlled • Ability to balance innovation with reliability in client-facing environments 5. Security & Compliance in Complex Environments

Head of Business Systems, Operations & Data · Diverse Lynx India

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