Quality Manager

Position Overview

Hollingsworth recently launched a new wheel and tire repackaging facility in Mishawaka, IN, and is seeking a Quality Manager to lead the site’s quality function, build strong quality systems, and ensure all customer and regulatory requirements are met.

In this role, you will provide strategic and hands-on leadership for quality operations, partner with site and customer leadership, and build a culture of accountability and continuous improvement. You will oversee issue resolution, audit readiness, quality performance, and the processes that protect product integrity and customer satisfaction.

Key Responsibilities

Quality Issue Resolution

• Lead the site’s response to quality issues, including containment, root cause analysis, corrective action, and verification of effectiveness
• Own customer complaint resolution and ensure timely, accurate corrective action submissions
• Direct inspection and validation activities for incoming and repackaged wheel and tire products
• Oversee non-conforming material controls, including quarantine, hold, disposition, and escalation
• Establish accountability for defects related to packaging, labeling, handling, and product integrity

Process Improvement

• Set quality improvement priorities using performance data, customer feedback, and operational risk
• Partner with operations leadership to improve repackaging workflows, handling standards, and process controls
• Lead scrap reduction, defect prevention, and cost-of-poor-quality initiatives
• Approve and maintain work instructions, quality procedures, and process controls
• Champion continuous improvement activities and ensure actions produce measurable results

Customer & Supplier Support

• Serve as the primary site contact and escalation point for customer quality concerns
• Oversee PPAP, APQP, and related customer documentation requirements as applicable
• Lead communication with customers and suppliers to resolve quality issues and protect business relationships
• Ensure customer portals, scorecards, and required responses are monitored and completed on time

Quality Systems & Compliance

• Own the site quality management system and ensure compliance with customer requirements and applicable standards, including ISO 9001 and IATF
• Lead internal, customer, and third-party audits, including preparation, corrective actions, and follow-through
• Ensure quality documentation, including control plans, PFMEA, process flows, and procedures, remains accurate and current
• Build quality capability through training, coaching, clear standards, and consistent process accountability

Reporting & Metrics

• Define, monitor, and report site quality KPIs, including defects, scrap, returns, rework, audit findings, and corrective action closure
• Translate quality data into clear priorities, risks, and action plans for site and customer leadership
• Provide regular updates on quality performance, major issues, corrective actions, and improvement progress
• Oversee calibration, measurement systems, quality records, and related resource needs

Qualifications

• Bachelor’s degree in Engineering, Quality, Operations, or a related field; equivalent experience may be considered
• Five or more years of progressive quality experience in manufacturing, automotive, distribution, or repackaging operations
• Previous experience leading a quality function, team, major program, or site-level quality initiatives
• Demonstrated success with root cause analysis, corrective action, audits, and quality management systems
• Working knowledge of automotive quality tools and requirements, including PPAP, APQP, PFMEA, control plans, and 8D
• Strong ability to influence cross-functional teams, communicate with customers, and make sound decisions in a fast-paced environment

Skills & Competencies

• Quality leadership and team development
• Sound judgment, urgency, and accountability
• Clear executive, customer, and frontline communication
• Data-driven problem-solving and decision-making
• Ability to manage competing priorities and lead through change
• Strong collaboration, follow-through, and customer focus

Work Environment

• Warehouse and repackaging facility environment
• Frequent standing, walking, and interaction with operations
• Occasional lifting (up to 50 lbs.)
• Required use of PPE  and Steel Toe shoes/boots in operational areas

Preferred Qualifications

• Experience with wheel/tire handling or automotive logistics
• Background in high-volume distribution or repackaging operations
• Exposure to Lean or Six Sigma methodologies

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