Reservation Officer

Reservation Officer - Niseko office

THE ROLE: 

We are looking for anorganised, guest-focused Reservations Officer to join our H2 Life team. 

You will support guests from their first enquiry through confirmation,providing
accurate accommodation options, clearestimates andtimely follow-up by email and phone.
You will also coordinate travel agency and OTA bookings, guest services,billing and revenue transfers, while keeping reservation informationaccurate across every system and sales channel. 

WHAT YOU'LL DO:

• Respond to reservation enquiries and provide accurate accommodation estimates by email and phone. 

• Follow up enquiries promptly and guide guests through the booking process. 

• Keep the H2 Life website, reservationsystem and online travel agency listingsaccurate and up to date. 

• Handle enquiries and reservations from travel agencies and online travel agencies by email and phone. 

• Arrange service providers according to each guest's stay requirements. 

• Manage guest service charges,billing and payments accurately. 

• Support Front Desk colleagues, including assisting with communication in Japanese whenrequired. 

• Confirm reservations and transfer revenue to owners' accounts through the reservation system. 

• Monitor competitor offers and the local market, then prepare seasonal rates and sales packages to support revenue performance.   

ABOUT YOU 

You will  bring: 

• Business-level English or higher; Japanese or Chinese language capability is preferred. 

• Previous hospitality experience, particularly in a customer service role. 

• Strong written,email and telephone communication skills. 

• Basicproficiency with Microsoft Office and everyday computer operations. 

• Confidence using tablets, smartphones and reservation or customer management systems. 

• Strong problem-solving skills and a proactive approach to guest needs. 

• Excellentorganisation, accuracy and follow-through across multiple bookings and requests. 

• A genuine commitment to providing professional and attentive guest service. 

Experience withRoomBoss or another customer relationship management system is preferred. 

WHAT WE OFFER: 

• Monthly salary of JPY250,000-350,000. 

• Performance-based bonus scheme, subject to individual and business results. 

• Monthly commuting allowance of JPY 10,000. 

• 10 days of paid annual leave after 6 months of employment & 5 days of paid sick leave. 
• Full coverage under Japan's social insurance system. 
• Approximately 115-121 annual days off,in accordance with the company calendar.