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C

D365 CRM - Cloud Solution Architect

Cnx
🇪🇬 Egypt
1 week ago
  • D365
  • CRM
  • Microsoft Dynamics
  • Power Platform
  • Power Apps
  • Power Automate
  • JavaScript
  • C#
  • .NET
  • SQL
  • IIS
1 week ago
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Job Title:

D365 CRM - Cloud Solution Architect

Job Description

The CRM CSA (Cloud Solution Architect) within CSA Global Delivery plays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is a customer-facing, consulting-oriented role that combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.Key Responsibilities
  • Solution Architecture & Design
    • Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights.
    • Design integrations with Power Platform (Power Apps, Power Automate) and external systems.
    • Ensure adherence to best practices for performance, scalability, and security.
  • Deployment & Optimization
    • Lead CRM infrastructure installation, configuration, and cloud migration.
    • Perform environment health assessments, performance tuning, and data recovery planning.
    • Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).
  • Customer Engagement
    • Act as a trusted advisor to technical decision-makers and business stakeholders.
    • Conduct design workshops, proof-of-concepts, and technical training sessions.
    • Align solutions with customer success plans and business outcomes.
  • Governance & Lifecycle Management
    • Implement Power Platform governance and Center of Excellence practices.
    • Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.
Required Skills
  • Technical Expertise
    • Deep knowledge of Dynamics 365 Customer Engagement and Power Platform.
    • Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows.
    • Strong understanding of SQL, IIS, networking, and client-side troubleshooting.
  • Consulting & Delivery
    • Experience in customer-facing roles with strong problem-solving and troubleshooting skills.
    • Ability to work collaboratively in global, cross-functional teams.
  • Certifications
    • Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.
Desired Qualifications
  • Experience authoring technical training and leading workshops.
  • Familiarity with governance strategies, environment planning, and security roles.
  • Knowledge of CRM integrations and cloud migration best practices.

Location:

EGY Work-at-Home

Language Requirements:

Time Type:

Full time

D365 CRM - Cloud Solution Architect · Cnx

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