Guest Experience Coordinator

Rodriguez Law Firm is a trailblazer in the legal industry, celebrated by Forbes, Bloomberg Law, and Super Lawyers for excellence in client service and results. Our collaborative and client-focused culture sets us apart, making our workplace one where talent thrives, innovation flourishes, and success is celebrated.

Joining Rodriguez Law Firm means becoming part of a high-performing team that values growth, camaraderie, and the impact we make together. Our firm prides itself on professionalism, a commitment to excellence, and a welcoming atmosphere. As part of our team, you’ll help ensure smooth operations by greeting clients, managing front desk duties, and supporting our staff in a variety of ways.

Location: Manassas, VA (On-site, Full-time)

Key Responsibilities:

• Client Interaction: Greet prospects, clients, and visitors with an upbeat attitude, providing a welcoming first impression of the firm.

• Appointment Scheduling: Drive business by booking appointments for potential and current clients, ensuring that their needs are met promptly and accurately.

• Phone Management: Answer incoming calls, direct them to the appropriate team member, and provide basic information about the firm’s services.

• Administrative Support: Perform various administrative tasks such as filing, mail sorting, and maintaining an organized front desk.

• Communication: Act as the first point of contact for clients and visitors, providing clear and professional communication both in person and over the phone.

• Multitasking: Handle multiple tasks efficiently while maintaining a high level of customer service and professionalism.

• Software Proficiency: Utilize Gmail and legal case management software to perform administrative duties effectively.

What We're Looking For:

• A customer-service-oriented individual who enjoys interacting with clients and has strong social skills.

• Bilingual in English and Spanish, with the ability to communicate effectively in both languages.

• Strong organizational skills and the ability to manage time effectively.

• Excellent phone etiquette and a professional demeanor when interacting with clients and colleagues.

• Ability to follow directions effectively and adapt to changing business needs.

• Resilient to feedback, with the ability to quickly assimilate new information to help drive business growth.

• Proficient with Gmail and Microsoft Office; experience with legal case management software is a plus.

What Makes Us Different:

• Industry Recognition: Rodriguez Law Firm is featured inForbes,Bloomberg Law, andSuper Lawyers, providing clients with trusted and expert legal support.

• Collaborative Team: Be part of a high-performing, supportive team that works together to achieve outstanding results for our clients.

• Growth Opportunities: We invest in the professional development of our team, offering ongoing training, career advancement, and a clear pathway to success.

• Celebration of Success: We believe in celebrating achievements—big or small—through team events, recognition programs, and an overall collaborative and energetic work culture.

• Work-Life Balance: Enjoy flexibility with work-life balance, and thrive in a dynamic environment.

Why Join Us?

This is a great opportunity for someone who enjoys a dynamic front-desk role, has strong interpersonal skills, and is looking to make an impact in a small but established law firm. If you’re passionate about delivering exceptional client service, thrive in a fast-paced environment, and want to be part of a team that values your contributions, we’d love to hear from you.