Guest Experience Associate

Splash Into Your Next Role

SKYLAKE Adventures is a year-round destination in Sheridan, Indiana, where guests design their own adventure in every season. From relaxing by the crystal-clear lagoon and enjoying thrilling water attractions to navigating the SkyTrail ropes course and racing down snow tubing hills, SKYLAKE offers unforgettable ways to explore, play, and connect year-round, all within a stunning natural setting.

We’re looking for passionate, reliable team members who thrive in a collaborative environment and take pride in delivering safe, exceptional operations and unforgettable guest experiences.

Snapshot

The Guest Experience Associate is the first friendly face and a trusted guide for guests exploring SKYLAKE. You’ll transform questions into solutions, challenges into opportunities, and visits into cherished memories. Your role is more than customer service – it's storytelling, problem-solving, and creating moments that guests will remember for a lifetime.

What You’ll Be Doing

• Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency

• Anticipate guest needs by observing cues and proactively offering assistance

• Coordinate with other departments and team members to ensure guest requests are fulfilled quickly and accurately

• Process ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKE’s point-of-sale (POS) system

• Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guest’s needs

• Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellence

• Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols

• Other duties as assigned

What Makes You a Fit

• A genuine passion for hospitality and creating memorable experiences

• Strong communication skills and the ability to connect with guests

• Problem-solving abilities and a calm, positive demeanor under pressure

• Experience in customer service, hospitality, or another guest-facing role; theme park or attractions experience is a plus

• A professional, energetic, self-motivated, and positive approach to work

• Ability to work outdoors in an environment with elevated noise levels

• Ability to read, write, communicate effectively, and follow safety instructions and procedures

• Ability to work a flexible schedule, including nights, weekends, and holidays

Why You’ll Love Working Here

• Be part of a brand-new, one-of-a-kind adventure destination

• High-energy, team-first culture where everyone has your back

• Friendly, supportive leaders who value communication and collaboration

• A workplace that celebrates positivity, reliability, and great attitudes

• Opportunities to learn new skills and grow as SKYLAKE grows

• Discounts on food, beverages, and retail items

• An active, outdoor environment that keeps work fun and engaging!

This position is classified as non-exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in varying weather conditions and around water-based attractions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization.