Guest Care Coordinator

About Rebis

Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness.

Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive.

Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach.

Our vision is to become the nation’s leading multidisciplinary center for sleep wellness, setting a new standard for both care and experience.

At the heart of Rebis is a simple commitment:

Every person who interacts with us should feel Loved, Heard, and Safe.

Why This Role Matters

For many guests, their ongoing experience with Rebis is shaped not by a single visit—but by the ongoing interactions they have between visits.

Questions, concerns, scheduling changes, billing confusion, test results—these moments define trust.

The Guest Care Coordinator ensures that every one of those moments is handled with:

• clarity

• ownership

• compassion

• efficiency

This role is critical to:

• guest satisfaction

• retention

• reputation

• and continuity of care

Position Summary

TheGuest Care Coordinator,commonly referred to as patient services coordinator in general healthcare/hospital settings, supports individuals who are actively receiving care at Rebis by coordinating their ongoing needs and resolving questions quickly and completely.

This role is built on theOHIO Principle — Only Handle It Once.

You are not simply answering calls or messages.

You are:

• solving problems

• coordinating care

• reducing friction

• and ensuring guests feel supported throughout their journey

What Success Looks Like

A high-performing Guest Care Coordinator:

• resolves issues during the first interaction whenever possible

• communicates clearly and confidently

• makes guests feel reassured and supported

• follows through on every commitment

• manages multiple tasks without losing accuracy

• prevents issues from bouncing between departments

• takes ownership instead of deflecting

Core Responsibilities

Guest Support & Care Coordination

• Assist guests with follow-up appointments and rescheduling

• Coordinate ongoing care needs across providers and departments

• Provide clear guidance on next steps in care

Billing & Financial Support

• Answer billing and insurance-related questions

• Help guests understand financial responsibilities

• Assist with collecting outstanding balances when appropriate

Communication & Clinical Coordination

• Route prescription refill requests appropriately

• Coordinate communication regarding test results

• Manage provider messages and clinical requests

• Ensure clear communication between guests and care teams

Documentation & Records

• Assist with medical records requests

• Coordinate completion of clinical forms

• Ensure all guest interactions are documented accurately

Digital Communication

• Respond to portal messages

• Manage queue messages directed to providers

• Assist guests with navigating digital tools and systems

The Type of Person Who Thrives in This Role

This role is best suited for someone who is:

• calm, steady, and highly organized

• service-driven and patient-focused

• detail-oriented and process-minded

• comfortable managing multiple conversations and tasks

• confident in solving problems without escalation

You will thrive in this role if you:

• enjoy helping people feel supported and reassured

• take ownership of problems until they are fully resolved

• communicate clearly and professionally

• can manage multiple responsibilities without becoming overwhelmed

• are proactive and follow through consistently

• take pride in accuracy and completeness

You may struggle in this role if you:

• prefer fast, transactional interactions over problem-solving

• become overwhelmed when managing multiple tasks

• avoid taking ownership of issues

• rely heavily on transferring or escalating problems

• struggle with attention to detail

Required Skills & Experience

• 1–3+ years of customer service, healthcare, or coordination experience

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• High attention to detail and accuracy

• Comfort working in a fast-paced environment

Preferred:

• experience in healthcare scheduling or coordination

• experience with patient communication systems or portals

• experience in hospitality or service-focused roles

Behavioral Expectations

All Guest Care Coordinators are expected to:

• operate with a hospitality-first mindset

• communicate with clarity and empathy

• take full ownership of guest needs

• follow through on commitments without exception

• maintain high responsiveness

• contribute to a collaborative team environment

Department: Concierge Team
Reports To: Concierge Team Manager / Supervisor
Location: Rebis Headquarters: Longmont
Compensation: $21-25 per hour plus monthly bonus program

Benefits

• 401(k)

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Unlimited PTO plus Paid Federal Holidays

• Complimentary Rebis Health Care Access to support your personal health

• Parental Leave