Guest Care Coordinator

Responsibilities include:

• Greeting clients and checking them in upon arrival, and checking them in.
• Checking to ensure the proper consent forms were completed, and providing additional paperwork as needed, based on services scheduled.
• Maintaining knowledge of products and services to successfully handle questions and promote sales.
• Answering calls and booking, changing or cancelling appointments accurately and efficiently, according to policies regarding deposits and cancellations.
• Responding to text and social media inquiries.
• Informing staff of appointment changes, cancellations or delays immediately.
• Multitasking to greet walk-ins, clients, and phone calls, simultaneously with grace and patience.
• Checking out clients for services completed, rebooking clients and informing them of referral incentives and specials to encourage return visits.
• Answering general questions about services, membership and pricing.
• Maintaining clean appearance of salon, wiping down surfaces; washing, drying and folding laundry; and vacuuming before/after hours.
• Demonstrating initiative, finding ways to assist in med spa operations during downtime