GSOC Supervisor (88451)

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Position Summary

The GSOC Supervisor is responsible for overseeing daily operations within a Global Security Operations Center (GSOC) environment. This role provides leadership, guidance, and operational support to security personnel while ensuring timely monitoring, response, documentation, and communication of security-related activities. The supervisor promotes consistent service delivery, operational excellence, and adherence to established procedures.

Essential Duties and Responsibilities

• Supervise and coordinate the daily activities of security operations personnel.
• Monitor security systems and technologies, including access control, video surveillance, alarm monitoring, and incident management platforms.
• Provide direction and support during incidents, emergencies, and escalated security events.
• Ensure accurate, timely, and professional documentation of incidents, investigations, and operational activities.
• Review reports for completeness, quality, and adherence to established standards.
• Monitor multiple systems and information sources simultaneously while maintaining situational awareness.
• Assist with investigations, information gathering, and security-related assessments as needed.
• Support communication and coordination between security teams, leadership, stakeholders, and external partners.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Participate in training, coaching, and development of security personnel.
• Maintain operational readiness and continuity within a 24/7 security operations environment.
• Identify process improvement opportunities and recommend operational enhancements.

Minimum Qualifications

• Minimum of 2-3 years of experience in a Security Operations Center (SOC), Global Security Operations Center (GSOC), dispatch center, emergency communications, law enforcement, military, or a related field.
• Working knowledge of physical security principles, including access control, CCTV systems, alarm monitoring, and incident response.
• Experience utilizing multiple computer systems and applications simultaneously.
• Strong written and verbal communication skills.
• Demonstrated experience documenting incidents, reports, and operational activity with a high degree of accuracy and professionalism.
• Ability to analyze information, prioritize tasks, and make sound decisions in a fast-paced environment.
• High School Diploma, GED, or equivalent required.
• Ability to read, write, and communicate effectively in English.

Preferred Qualifications

• Prior supervisory, team lead, or operational leadership experience.
• Experience with security technology platforms and incident management systems.
• Professional security, emergency management, law enforcement, military, or related certifications.
• Experience working in a 24/7 operations environment.

Work Environment and Schedule

• Must be available to work a flexible schedule, including nights, weekends, holidays, and overtime as operational needs require.
• Ability to remain focused while monitoring multiple systems in a dynamic environment.
• Reliable transportation and punctual attendance required.

Knowledge, Skills, and Abilities

• Strong leadership and team coordination skills.
• Excellent attention to detail and organizational abilities.
• Effective problem-solving and critical-thinking capabilities.
• Ability to remain calm and professional during high-pressure situations.
• Proficiency with computer systems, security software, and standard business applications.
• Commitment to customer service, professionalism, and operational excellence.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.