GSMR Crowd Control

Division/Department: Special Events

Job Title: Crowd Control

Reports To: Business and Safety Manager

Type of Position: Non-Exempt / Hourly

Employee Classification: Seasonal/Temporary

Location: Bryson City

Compensation: $12-15 hourly

Job Summary: Responsible for keeping the crowd in control, peaceful, and flowing efficiently during all points of POLAR EXPRESS train excursions.

Essential Duties and Responsibilities:

• Assist in directing passengers to the correct boarding/waiting area.
• Must scan and watch the crowd constantly for anyone that may need assistance.
• Answer questions and provide customer service as needed.
• Constantly keep watch and do not get distracted.
• Assist in keeping the train track clear of people.
• Once train deboards, make sure crowd exits the train area swiftly.
• Other duties as assigned by the Business and Safety Manager.
• Assistance with seating when requested.

Work Environment:

• Must be able to work a flexible schedule with night, weekend and holiday hours.
• Must be able stand for extended periods of time.

Qualifications

Education, Skill and Work Experience Requirements:

• Must have great communication skills with the ability to provide excellent customer service.
• Must be comfortable with public speaking in an assertive but friendly manner.
• Must have the ability to deal with difficult people and situations with grace and professionalism when called upon to do so. Must be able to work in a team orientated environment.