Group Director, Product Management – Search & Recommendations Quality

Walmart

🇺🇸 United States
Remote
Manager or above
3 months ago

Machine Learning
AI
WCAG

Pension

3 months ago

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Position Summary...

We are seeking an experienced and visionary Group Director of Product Management to lead Search and Recommendations Quality across Walmart's digital ecosystem.

This leader will be responsible for defining and executing the strategy for how customers discover products across Search, Recommendations, and emerging discovery experiences. The role sits at the intersection of customer experience, machine learning, recommendation systems, and marketplace optimization, driving improvements in relevance, discovery quality, engagement, conversion, and customer satisfaction at massive scale.

As a leader of leaders, you will oversee multiple product organizations responsible for Search Quality, Recommendations, Discovery and multi-objective optimization. You will partner closely with Engineering, Data Science, Design, Analytics, Advertising, Marketplace, International, and Sam's Club teams to shape the future of customer search and discovery at Walmart.
This role requires a strong product leader who can balance long-term platform investments with customer outcomes, influence executive stakeholders, and build a high-performing organization capable of solving complex discovery and recommendation challenges.

What you'll do...

Define the Future of Customer Discovery

Develop and execute the long-term vision and strategy for Search and Recommendations Quality.
Establish a unified approach to customer discovery across Search, Recommendations, and emerging discovery experiences.
Identify opportunities to improve how customers find, evaluate, and engage with products.
Drive innovation in machine learning-powered discovery and optimization systems.
Create scalable frameworks that balance customer relevance, exploration, assortment exposure, and business objectives.

Lead Search QualityOwn the product strategy and roadmap for Search Quality, including:

Search relevance and retrieval systems
Ranking and optimization frameworks
Search quality measurement and evaluation
Discovery effectiveness across Walmart U.S., International, and Sam's Club
Emerging search experiences and experimentation initiatives

Drive continuous improvements in customer satisfaction, engagement, and shopping outcomes through a relentless focus on search quality.Lead Recommendations QualityDefine the strategy for recommendation systems that power customer discovery across the Walmart ecosystem.Responsibilities include:

Recommendation quality and effectiveness
Cross-surface recommendation experiences
Product and assortment discovery
Customer engagement and shopping outcomes
Recommendation evaluation and optimization frameworks
New recommendation-driven discovery experiences

Ensure recommendation systems continuously evolve to improve customer discovery while supporting broader business objectives.Drive Discovery Optimization PlatformsLead the strategy for the platforms that optimize customer discovery experiences at scale, including:

Unified ranking frameworks across Search and Recommendations
Explore/Exploit capabilities
Diversity and discovery optimization
Experimentation frameworks
Multi-objective optimization systems
Marketplace and business objective integration

Develop scalable approaches that balance customer relevance, exploration, assortment visibility, and business priorities.Build and Lead High-Performing Teams

Lead a team of senior product leaders responsible for Search Quality, Recommendations, and Optimization platforms.
Develop organizational capabilities and leadership bench strength.
Create a culture of customer obsession, innovation, accountability, and operational excellence.
Establish clear operating mechanisms and decision-making frameworks across teams.

Influence Across the Enterprise

Partner closely with Engineering, Data Science, Design, Analytics, and Business teams.
Align stakeholders across Walmart U.S., International, Sam's Club, Marketplace, and Advertising organizations.
Communicate strategy, progress, and investment recommendations to executive leadership.
Drive alignment across competing priorities while maintaining focus on customer outcomes.

Organizational ScopeThis leader will oversee product organizations responsible for:Search QualityIncluding search relevance, retrieval, ranking, evaluation frameworks, and quality optimization.Recommendations & ArbitrationIncluding recommendation systems, content optimization, recommendation quality, and Arbitration strategy.Discovery OptimizationIncluding Explore/Exploit systems, diversity frameworks, experimentation platforms, and future discovery innovations.The role will partner closely with Customer Intent and Query Understanding teams to ensure seamless end-to-end customer discovery experiences.Preferred Qualifications

Experience leading Search, Recommendations, Marketplace, Discovery, or AI-driven consumer platforms at scale.
Deep understanding of search systems, recommendation systems, experimentation, optimization frameworks, and machine learning-powered products.
Experience operating across multiple business units, markets, or international organizations.
Demonstrated ability to influence executive stakeholders and lead through organizational complexity.

Success Measures

Improvements in Search and Recommendation quality metrics.
Customer engagement, conversion, and satisfaction outcomes.
Discovery effectiveness across Search and Recommendations experiences.
Adoption and impact of optimization and experimentation platforms.
Organizational health and talent development.
Delivery of strategic roadmap commitments.
Executive and stakeholder confidence in product direction and execution.

At Walmart, this leader will shape how millions of customers discover products every day, creating more relevant, engaging, and effective shopping experiences while driving meaningful business impact across the enterprise.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, seehttps://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, seeOne.Walmart.
The annual salary range for this position is $254,000.00 - $481,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, engineering, or related area and 15 years’ experience in product management. Option 2: 17 years’ experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Engineering, Business Administration or related area and 14 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Group Director, Product Management – Search & Recommendations Quality · Walmart

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