Application Services Lead

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in India.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

TheApplication Services Lead role sits within Axi’s Technology department and is responsible for overseeing the delivery, support, and continuous improvement of applications that power critical business operations.

In this leadership role, you will manage a team of Application Services Engineers, ensuring application reliability, performance, and scalability across a global, high-availability environment. You will work closely with stakeholders across the business to optimise application functionality, drive operational excellence, and support the delivery of new products and services.

Your EDGE Assignment / You Will

• Oversee theend-to-end delivery and support of business-critical applications across the organisation.
• Ensureeffective shift handovers across global time zones, supporting a 24/7 operational model.
• Lead, mentor, and develop theApplication Services team, fostering a high-performance culture.
• Allocate resources effectively to meetservice delivery and project demands.
• Promote a culture ofcollaboration, accountability, and continuous improvement.
• Ensure applications aremaintained, patched, upgraded, and operating efficiently.
• Manage and supportintegrations between applications and internal/external systems.
• Overseeincident management, ensuring timely resolution of issues, service requests, and escalations.
• Define and manageSLAs and KPIs related to application availability, performance, and user satisfaction.
• Driveautomation, enhancements, and optimisation initiatives to improve user experience and operational efficiency.
• Ensure applications meetsecurity, compliance, and data governance standards.
• Stay informed onemerging technologies and industry trends, ensuring the team is equipped to support evolving business needs.
• Collaborate with development, infrastructure, and business teams to ensurescalable and reliable application services.

Are you the one?

• Proven experience in anApplication Support / Application Services leadership role supporting business-critical systems.
• Strong background inincident management, service delivery, and operational support within high-availability environments.
• Preferred experience withKubernetes, CI/CD,and DevOps practices.
• Experience managing and mentoringtechnical support or application services teams.
• Solid understanding ofapplication lifecycle management, including patching, upgrades, and integrations.
• Experience working withcloud platforms (AWS, Azure, or similar) and modern application architectures.
• Familiarity withmonitoring and observability tools (e.g., Datadog, Zabbix, or similar).
• Strong understanding ofSLAs, KPIs, and IT Service Management frameworks (ITIL preferred).
• Ability to managemultiple priorities in a fast-paced, global environment.
• Excellentcommunication and stakeholder management skills.
• A proactive mindset with a focus oncontinuous improvement and operational excellence.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 18 annual leave days per year.
• 12 sick days leave per year.
• Public holidays as declared by local government.
• Maternity leave as per law.
• Health Insurance. 

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Team Interview (60 minutes)
• Final Interview (30 minutes)

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.