Graphics Account Specialist

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TheGraphics Specialist Lead coordinates daily activities and workflows within the Graphics department, ensuring customer requirements, production specifications, and graphics standards are executed accurately and efficiently. This role provides day-to-day work direction, technical guidance, and support to Graphics Account Specialists, assists with process improvement initiatives, supports automation efforts, and helps maintain consistency across graphics workflows. The position also manages X-Rite color management tools, including certification and calibration activities, to support quality and customer requirements.

Location: Sugar Land, TX

Type: Onsite, M-F, No option for remote or hybrid

Duties and Responsibilities:

• Coordinate daily activities and workload assignments for Graphics Account Specialists to ensure timely and accurate completion of assigned work.
• Provide day-to-day work direction, coaching, training, and technical guidance to Graphics Account Specialists.
• Serve as a technical and quality resource for the team, promoting consistency in policy application, customer service, graphics processes, and quality standards
• Manage assigned customer accounts while performing Graphics Account Specialist responsibilities, including project coordination, customer communication, artwork approvals, and issue resolution
• Communicate clearly and effectively with customers, Sales, Customer Service, Color Separators, Designers, Prepress, and Production regarding graphics requirements, specifications, approvals, and production issues
• Coordinate and manage customer expectations related to artwork, separations, specifications, proofs, and graphics workflow requirements
• Perform incoming graphics file inspections and review production order materials and finished product requirements to ensure artwork and specifications meet applicable production requirements
• Update and maintain order specifications for internal and external customers, separate customer-provided artwork as required, and coordinate the preparation and submission of proofs and PDFs for customer approval
• Support the development, implementation, and continuous improvement of standardized graphics processes and workflows
• Monitor team workload, prioritize assignments, and provide support to ensure departmental deadlines and customer commitments are met.
• Assist management with training, onboarding, and development of Graphics Account Specialists.
• Partner with Production and other departments to improve workflow efficiency and support print-ready artwork requirements and customer specifications.

Education and Experience Required:

• Bachelor’s degree in Graphic Communications, Graphic Design, Printing Technology, Business Administration, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of 5 years of experience in graphic design, graphics operations, customer service, account management, project coordination, or a related field.
• Experience supporting graphics, packaging, printing, or manufacturing-related workflows strongly preferred.
• Proficiency with Adobe Creative Cloud applications (including Photoshop) and Microsoft Office required.
• Experience with separation software such as Esko, ArtPro, ArtPro Plus, Pilot, or similar applications preferred.

Knowledge, Skills, and Abilities:

• Knowledge of graphics workflows, customer account management, artwork approvals, separations, production specifications, and print-ready artwork requirements.
• Experience with graphics and separation software such as Photoshop, ArtPro, ArtPro Plus, Pilot, Esko, or similar applications preferred.
• Familiarity with color management systems and graphics automation tools preferred.
• Strong data management, organizational, and attention-to-detail skills.
• Ability to analyze workflow performance and identify opportunities for improvement.
• Strong customer service, communication, coaching, and interpersonal skills.
• Ability to communicate production-related issues clearly and effectively to supervisors and personnel in production areas.
• Ability to read, understand, and interpret safety rules, internal quality procedures, quality checklists, production specifications, and related documentation.
• Ability to manage multiple priorities and projects while supporting team performance and customer requirements.

Physical Requirements:

• Ability to work in both office and manufacturing environments.
• Ability to stand, walk, bend, reach, and use hands to grasp, handle, or feel small items as required.
• Ability to work at a computer for extended periods.
• Ability to move throughout office and production environments as needed.
• Ability to work in varying temperatures, noise levels, and production activity.