Global Security Head of Retail

Meta's Global Security team is seeking a experienced leader to serve as the Global Security Head of Retail, reporting to the Director of Physical Security Operations. In this pivotal role, you will support the Global Security Retail Program, supporting the launch and growth of Meta's emerging retail business. Your responsibilities will include supporting all aspects of the program, from opening new locations to deploying security teams for the first day of business. This position demands a professional with experience delivering security programs in environments with evolving priorities and timelines and is experienced in building and scaling security programs to support Meta's evolving business needs.

The Global Security Head of Retail will also contribute to and help develop vision and strategy for the retail security program, scale operations, and develop robust operational protocols, policies, and standards that ensure a cohesive, consistent, and uniform global program that enables Meta's mission to connect the world.

Maintaining close partnerships with cross-functional teams to execute our vision and enhance the program is a key component of the role. and will have responsibilities as assigned, which will include travel to support new Retail locations.

Responsibilities

• Develop and contribute to the overall Retail strategy by setting and achieving security goals and objectives for both new openings and ongoing operations, while implementing global security standards, policies, procedures, best practices, and training to protect Meta's people, assets, and operations
• Lead and oversee the Retail Physical Security Program, ensuring security operations are fully integrated into the program and that in-market Physical Security Operations teams are engaged early on new projects and store openings
• Collaborate cross-functionally to execute Global Security strategies, compliance initiatives, and deployment of programs and tools, partnering with Global Security and Retail leadership to mitigate risks, support key stakeholders, and enhance the safety and security of all retail environments
• Analyze threats, incidents, and activity trends with cross-functional teams to develop and implement tailored security protocols for each retail location, to support operational teams to proactively reduce risk and adapt to evolving challenges
• Oversee contracts and operating budgets for new openings, including staffing, deployment, supplies, and other resources to ensure operational readiness and sustainability
• Lead and participate in programming for new retail locations and high-priority projects, while also supporting critical Physical Security Operations teams across all sites
• Identify, develop, and implement organizational policies and procedures to mitigate risk to employees and assets at retail locations, including the creation and ongoing refinement of playbooks and incident response plans
• Collaborate with Global Security teams to include Systems and Technology, Operations Center, Intelligence and Investigations, and Executive Protection to ensure comprehensive support for both new and existing retail locations
• Align retail locations to incident, emergency, and crisis management frameworks by implementing standardized protocols, training teams, and coordinating regular drills. Continuously review and update response plans to ensure readiness and resilience across all sites
• Partner with cross-functional teams to anticipate, identify, and evaluate opportunities and risks associated with the retail environment, ensuring proactive and ongoing risk management
• Develop and implement comprehensive physical security plans for new retail locations, business lines, events, and other identified areas, while continuously enhancing security measures for established sites

Minimum qualifications

• 5+ years of experience in retail, security management, law enforcement, or a related physical security discipline, including direct experience supporting new store openings
• Demonstrated expertise in program development and implementation within physical security, particularly in launching and scaling security operations for new retail locations
• Comprehensive knowledge of retail operations, vendor management, emergency management, fire/life safety, incident and crisis response
• Proficiency with security technologies such as video surveillance, access control, incident management systems, and security operations centers
• Experience securing intellectual property and deploying physical security technical solutions
• Proven ability to manage security operations and personnel, delivering customer-focused retail security programs that support both new openings and ongoing operations
• Willingness and ability to travel up 25%-50% to support program rollouts and engage with Physical Security Operations in market teams supporting new store openings
• Skilled in conducting physical security surveys and site visits, collaborating with Retail Leadership, their on-site teams to launch new retail security programs new store launches Bachelor's degree or international equivalent
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated success working with cross-functional teams in fast-paced environments, supporting both new openings and ongoing strategic initiatives
• Experience communicating security plans, incident reports, and program updates in writing and in presentations to cross-functional stakeholders at varying levels of seniority, especially during new store launches and program development, especially during new store launches and program development
• Proven track record of developing, managing, and delivering retail physical security programs for large organizations in complex environments, including new location launches
• Proven ability to identify and effectively manage physical security risks and multi-crisis situations, particularly in the context of new store openings
• Established partnerships with external agencies and industry peers, with experience leveraging these relationships to support new retail initiatives and strategic program development
• Experience supporting and executing strategic and operational plans for new retail openings and ongoing program enhancements
• 7+ years of experience in retail or physical security, with a background in environments requiring 24/7 availability and direct involvement in new store openings

Preferred qualifications

• Bachelor's degree or international equivalent
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated success working with cross-functional teams in fast-paced environments, supporting both new openings and ongoing strategic initiatives
• Experience communicating security plans, incident reports, and program updates in writing and in presentations to cross-functional stakeholders at varying levels of seniority, especially during new store launches and program development, especially during new store launches and program development
• Proven track record of developing, managing, and delivering retail physical security programs for large organizations in complex environments, including new location launches
• Proven ability to identify and effectively manage physical security risks and multi-crisis situations, particularly in the context of new store openings
• Established partnerships with external agencies and industry peers, with experience leveraging these relationships to support new retail initiatives and strategic program development
• Experience supporting and executing strategic and operational plans for new retail openings and ongoing program enhancements
• 7+ years of experience in retail or physical security, with a background in environments requiring 24/7 availability and direct involvement in new store openings