Global Clinical Order Manager

Overview

Job Specifications

• Educational & Experience Requirements:
  • Bachelor’s degree in a relevant field required.
  • 6+ years of experience in the pharmaceutical industry and/or clinical supply chain management required.
  • APICS/SCOR certification, PMP, Operational Excellence, or Six Sigma/Lean training/experience is a strong plus.
• Top Required & Preferred Skills:
  • ERP Systems Proficiency: Hands-on experience working with enterprise resource planning systems (e.g., SAP, OMP, or APO).
  • Global Packaging & Order Management: Demonstrated expertise managing in-house clinical packaging orders, establishing Standard Packaging Designs, and driving "on-time in-full" (OTIF) IMP deliveries.
  • Randomization & Blinding Protocols: Ability to enable and manage the Medication Randomization process for blinded clinical studies.
  • Quality & Discrepancy Management: Strong GMP compliance mindset with experience resolving operational issues and discrepancies with Quality Units and escalating timeline risks.
  • Communication & Cross-Cultural Collaboration: Excellent English written/verbal skills (German language skills are beneficial) paired with high cultural awareness to collaborate effectively across global teams.
• Primary Accountabilities & Daily Responsibilities:
  • Manage in-house packaging orders to drive the "on-time in-full" delivery of IMPs for clinical trials.
  • Accountable for establishing Standard Packaging Designs in collaboration with CSCLs, Materials Management, Artworks Management, Master Data, Packaging Operations, and Quality.
  • Manage operational discrepancies and quality issues, escalating major timeline risks to Clinical Supply Chain Leads.
  • Enable the Medication Randomization process for blinded clinical studies.
  • Apply project management and continuous improvement methodologies to optimize order management workflows.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.