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Global Account Management (Support Engineer)
VARITE INDIA PRIVATE LIMITED
- 🇮🇳 India
- On-site
- 10 months ago
- IoT
- Windows
- Mac
- ITIL
10 months ago
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Maintain And Enhance Global Account Management Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring Timely Delivery Of High-Quality Solutions That Meet Client Requirements.
- Provide Comprehensive Client Support By Monitoring Requirements, Presenting Data, And Resolving Tickets, While Ensuring Adherence To Defined Schedules And Quality Standards For All Support Activities.
- Create And Enhance Documentation For Capability Maturity Model Integration (Cmmi) Processes And Client Specifications, Ensuring Compliance With Organizational Standards And Client Expectations.
- Offer Technical Guidance And Mentorship To Junior Developers, Fostering Their Growth And Enhancing Team Productivity Through Knowledge Sharing And Best Practices
- Exp-1-2 yrs
- Proficient In Global Account Management Processes And Windows Pc Support /MAC.
- Strong Understanding Of Client Support Methodologies And Ticket Resolution Processes.
- Familiarity With Documentation Standards, Particularly Cmmi Requirements.
- Excellent Communication And Interpersonal Skills For Effective Collaboration.
- Optional But Valuable: Itil Foundation Certification.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Global Account Management (Support Engineer) · VARITE INDIA PRIVATE LIMITED